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Test WhatsApp bot

You can test your bot on WhatsApp without connecting it to a WhatsApp Business Account (WABA) through platform. The platform offers a dedicated testing environment where you can test and refine your bot before deployment.


You can add up to 10 phone numbers to test your bot flow.

The following table provides a list of supported and unsupported message formats for testing:

Supported message typesUnsupported message types
TextSingle/Multi Product Message
Media - image, document, videoCart Events for SPM/MPM
WhatsApp Quick RepliesWhatsApp Pay
WhatsApp List MessagesWhatsApp template Quick Replies

To initiate testing, follow these steps:

  1. Enter the testing number provided by or use your personal number.

  2. Build your bot with the required conversational flows based on your use case.

  3. Test the WA bot using either Studio or Channels module.

    • Use the Preview section of the Studio module.
    • Use the WhatsApp messenger page in the Channels module.

Test Whatsapp bot using Studio module

To test WA bot from Studio module, follow these steps:

  1. Navigate to Studio > Build > Flows and select the flow that you want to test.

  2. In the Preview section, select WhatsApp from the website drop-down.

  3. Enter Tester name and WhatsApp number, then click Test.

  • Watch the video on how to test the WA on your device or read the instructions.

  1. Once your number is added to test your bot, you can scan the QR code or copy the link to test your WhatsApp chatbot.

  2. Alternatively, a notification link is displayed on your device. Click it to open the WA app.

    • The WhatsApp app will display a generic template containing your flow's name and the steps for testing the bot.
  3. Enter the pre-configured utterance to trigger the flow.


Test WhatsApp bot using Channels module

  1. On the left navigation bar, click Extensions > Channels > Messaging > WhatsApp messenger > Test bot.

  • Follow the steps outlined in the testing section of the Studio module.