Test WhatsApp bot

You can test your bot on WhatsApp without connecting it to a WhatsApp Business Account (WABA) through Yellow.ai platform. The platform offers a dedicated testing environment where you can test and refine your bot before deployment.

note

You can add up to 10 phone numbers to test your bot flow.

The following table provides a list of supported and unsupported message formats for testing:

Supported message types	Unsupported message types
Media - image, document, video	Cart Events for SPM/MPM
WhatsApp Quick Replies	WhatsApp Pay
WhatsApp List Messages	WhatsApp template Quick Replies

To initiate testing, follow these steps:

Enter the testing number provided by Yellow.ai or use your personal number.
Build your bot with the required conversational flows based on your use case.
Test the WA bot using either Automation or Channels module.
- Use the Preview section of the Automation module.
- Use the WhatsApp messenger page in the Channels module.

Test Whatsapp bot using Automation module

To test WA bot from Automation module, follow these steps:

Navigate to Automation > Build > Flows and select the flow that you want to test.
In the Preview section, select WhatsApp from the website drop-down.
Enter Tester name and WhatsApp number, then click Test.

Watch the video on how to test the WA on your device or read the instructions.

Once your number is added to test your bot, you can scan the QR code or copy the link to test your WhatsApp chatbot.
Alternatively, a notification link is displayed on your device. Click it to open the WA app.
- The WhatsApp app will display a generic template containing your flow's name and the steps for testing the bot.
Enter the pre-configured utterance to trigger the flow.