Chat widget or Web widget is a bot that you can embed on a website to interact with your website users in real-time. It appears as a small chat box or window that pops up on a website or application.
Chat widget can be used to answer product queries, troubleshoot customer issues related to product features, and get quick feedback on website usability and customer service.
The Chat widget can be used in the following ways:
- Automated customer service: Used to provide 24/7 automatic customer service by offering instant assistance for customer queries, booking appointments directly from a website, and so on.
- Promotion and marketing: It can be used to promote and advertise your products and services to the website's visitors. It also provides product recommendations based on a user’s browsing history.
- Shopping assistance: It helps website users find their products and services quickly.
- Collecting feedback: It can be used to collect reviews and ratings for your products and services from website visitors that can be used to improve customer satisfaction.
In our platform, the Chat widget allows users to customize design of the widget, preview, and deploy it as per their custom requirements. Click here to know more.
You can retrieve the data of the user who is using the Chat widget by using the Payload.