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Discover What's New in May 2024

Gain Instant Business Insights with Our Prebuilt Dashboards

Introducing Default Dashboards on the Dashboard page. These pre-built dashboards are designed to provide you with essential business insights quickly and efficiently. Each dashboard includes a variety of widgets that display critical data related to user traffic, inbox agent performance, voice interactions, bot performance, and inbox chats.

You can duplicate these dashboards to customize them further, but you cannot modify the default ones directly.

Enjoy an insightful data experience with our new Default Dashboards.

Enhance your data flow with Custom Webhook integration

We have implemented Custom Webhooks into the Integration module.

With Custom Webhooks, you can seamlessly connect our bot with both your in-house and third-party systems, regardless of your setup. You’ll receive instant updates on user actions like adding items to their cart or making purchases.

The real benefit for you is receiving real-time event notifications and make use of the data effectively.

Learn more

Personalize your Android SDK Chatbot with Custom Theme

You can now personalize your chatbot interface using a custom theme. With the new theme property in YMConfig, you can easily modify several elements of your bot. These include:

  • Bot Name
  • Bot Description
  • Primary and Secondary Colors
  • Bot Icon
  • Bot Bubble Background Color
  • Click Icon

Start customizing your chatbot today to enjoy these benefits!

Custom Chat Transcript addition to Genesys PureCloud Live

With this enhancement, you now can select your preferred variable for sending chat transcripts in the format that best suits your needs. By indicating your preferred format in the variable, you can customize your chat transcript experience to match your preferences precisely.

For more details, refer to Genesys PureCloud Live Integration Document.