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What's new in the Cloud Platform

📢 Stay up to date with the latest improvements and new capabilities.

At Yellow.ai, we're continuously evolving — guided by your feedback, market needs, and emerging technologies — to make your experience more intuitive, efficient, and powerful. Explore what's new below.

Cloud platform redefined for better experience​

We’ve redesigned the Yellow.ai workspace with a cleaner theme and improved navigation to give you a smoother, more intuitive experience. This update reduces clutter in the left navigation and provides an overall better workflow.

Highlights of this redesign:​

  • New Navigation for faster access to modules with improved grouping and organization.
  • New Theme & Typography with refreshed colors, fonts, and redesigned buttons for improved usability.
  • Automation module is now renamed to Build for AI agents.
  • Distinct structures for AI and Non-AI agents to provide tailored workflows.
  • All features are organized within their respective sections on each page for intuitive access.

1. What's changed in the navigation for brands using AI Agents​

The Build section is focused on agent-centric components:

  • Agents: Manage AI agents individually.

  • Tools: Access utilities and integrations to support agents.

  • Test Suites: Validate agent performance across scenarios.

2. What's changed in the navigation for brands using Non-AI Agents​

For brands using Non-AI agents, the Automation module now contains only Build, Train, and Test at the top level.

  • Build: Existing features (Flows, Workflows, Functions, API, Events, Translations) are now grouped under Build.
  • Train: Intents, Entities, FAQs, Documents, Synonyms, Small Talk, Context Management.
  • Test: Test Intents, Test FAQs, Test Knowledge Base.

3. Database moved to Data & Knowledge​

The Database has been moved to the Data & Knowledge section as it serves as a central DB tool for all modules, including AI and Non-AI agents.

Integration​

Ccavenue​

CcAvenue is a leading payment gateway that enables businesses to securely accept online payments through credit cards, debit cards, net banking, and other methods.

We’ve added a new configuration option in the CcAvenue integration to simplify payment collection directly within conversations:

  • Generate Quick Invoice: Allows AI agents to create and share invoice payment links with users during a conversation.

Learn where to configure these options

Custom Live Chat Integration​

Custom Live Chat Integration – New Display Control Options

We’ve introduced two new configuration options to give you more control over the live chat experience when users are in the queue:

  • Hide Home Button When User is in Queue – Removes the home button from the chat interface while a user is waiting in the queue, keeping them focused on the current conversation.
  • Hide Input Box When User is in Queue – Disables the message input box while a user is waiting in the queue, preventing premature responses before an agent joins.
note

For existing configurations, these options will be disabled by default. You can enable them manually by editing your integration account. These enhancements help you create a cleaner and more guided chat experience for users during wait times.

Learn where to configure these options

JSON Web Token (JWT) Integration​

We’ve added support for JWT (JSON Web Token) authentication, enabling a more secure way to exchange information between your applications and Yellow.ai.

With this integration, you can:

  • Configure JWT-based authentication to protect APIs and integrations.
  • Use signed tokens to ensure data integrity and security during client–server communication.
  • Standardize authentication flows with a widely adopted, compact, and URL-safe format.

Where to find it:

Navigate to Integrations > JSON Web Token (JWT) to set up and configure.

Learn how to integrate JWT

Engage​

MM Lite Global Setting​

You can now enable MM Lite once at the global level under Settings > Engage > Preferences. No need to configure it for every campaign—though you can still override it at the campaign level if needed.

For more details, see Engage settings

Smarter WhatsApp Message Delivery with MM Lite API Integration ​

We’ve added MM Lite API support to outbound campaigns, flows, and notification APIs. This smart delivery feature uses Meta’s intelligence to decide the best time to send WhatsApp messages, improving your chances of reaching customers when they’re most likely to engage.

No change in how you build your campaigns — just choose the API reference while configuring WhatsApp campaign, Meta takes care of the rest.

How it works​

  • Default: Follows your Org level setting
  • Customizable: You can override this setting when configuring individual WhatsApp campaigns (Outbound, Flows, or Notification APIs).

Who gets it​

  • Available only for customers onboarded to MM Lite
  • Works with Meta-approved MARKETING templates

How to enable MM lite​

If your account is managed by Yellow.ai:

  • Your CSM will contact you
  • Or, reach out to your CSM to request access

For more details, refer to

How to choose MM Lite for each WhatsApp campaign:​

Deprecated Engage Overview Page​

The Engage Overview page has been deprecated as part of our ongoing efforts to streamline the platform.

Insights​

WhatsApp Consumption Report Aligned with New Pricing (Effective July 1, 2025)​

We’ve updated your WhatsApp consumption report to ensure your reporting remains accurate and consistent with Meta’s new pricing model, effective July 1, 2025.

What’s changed​

  • Per-message billing: Charges are now calculated per message instead of per conversation.
  • Free utility messages: Utility template messages sent within an open customer service window are now free.
  • Improved reporting: New fields provide more clarity on billable vs free messages.

Reporting changes for better alignment with Meta:​

  • New message categories: "User Initiated" and "Business Initiated" have been replaced with "Paid" and "Free", consistent with Meta’s dashboard.

  • Raw data table updates:

    • Added: message_type (e.g., Utility, Marketing)
    • Added: message_category (Paid or Free)

  • Deprecated: “Referral Initiated” will no longer appear in reports.

đź“š Learn more about the new pricing on Meta’s official page đź“© Questions? Reach out to your Account Manager or contact us at [email protected]

Channels​

Email Channel – OAuth Support​

You can now configure the Email channel with Microsoft OAuth for a more secure and seamless connection between your email service and the AI agent. This configuration enables the agent to send and receive emails securely.

Learn more about Email channel OAuth support