What's new in the Cloud Platform
Boost Support Efficiency with Automated Workflows
Reduce repetitive tasks and focus on what matters – your customers. Here's how the new Workflows simplify your support:
- Effortless Automation: Build workflows in minutes, no coding required.
- Pre-built Nodes: Automate common tasks like ticket updates and transfers with pre-made actions.
- Simplified Event Handling: Easy-to-use nodes for common events and auto-generated variables.
- New Time Triggers: Automate actions based on time, like "Unresolved for X days" or "Queued for X minutes."
Coming Soon:
- Expand automation to encompass CDP events and more.
- Introduce intelligent nodes for complex scenarios.
Note: Existing workflows will continue to function normally.
Transform Bot Conversational Excellence With Our Advanced Agent AI
The Agent AI module is a game-changer, empowering you to create sophisticated Gen AI-powered bots in just minutes. Even without prior AI experience, you can effortlessly build bots that effectively address customer queries by simply describing your desired bot's behavior in plain language.
Key Benefits:
- Effortless Creation: Build bots without extensive training or technical expertise.
- Intelligent Conversations: Leverage Gen AI-powered Orch-LLM + Conversations for natural and informative interactions.
- Instant Resolution: Enable your bots to resolve customer queries promptly and accurately.
- Experience the future of customer service with Agent AI Automation's Conversation feature. Start building your AI-powered bot today and witness its transformative impact on your business.