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What's new in the Cloud Platform

Introducing AI Copilot: Your Intelligent Assistant for AI Agent Development​

Agent AI Copilot puts everything you need to build smarter, more reliable AI agents. It is designed to simplify the process of building, testing, and debugging LLM-powered AI agents, making it faster, easier, and more transparent. Whether you're troubleshooting agent responses or streamlining workflows, Copilot ensures you stay in control of every step of the journey.

Challenges in AI Agent Development:

  1. Understanding Agent Behavior
    • Why did the AI respond a certain way?
    • Why did it select a specific tool (e.g., KnowledgeBase, small talk, or a scripted workflow)?
    • What's the current status and goal of the conversation?
  2. Inefficient Iterations
    • Switching between testing and editing prompts disrupts workflows and wastes time.
    • Lack of centralized configuration adds complexity to managing environments and features.

How Agent AI Copilot Solves These Challenges​

1. Transparent Agent Insights​

For every step in a conversation, Copilot provides:

  • The generated agent message and the reasoning behind it.
  • The tool or workflow currently in use.
  • Real-time conversation status and goal tracking.

2. Seamless Editing and Testing​

  • Make prompt changes directly on the same page and instantly retest, cutting down iteration time.
  • Use the centralized LLM Configuration Screen to manage all LLM-related settings effortlessly.

3. Centralized LLM Configuration​

The streamlined UI allows you to:

  • Create and manage new LLM configurations.
  • Assign configurations to different platform features and environments.
  • Customize configurations for specific use cases or deployment settings with ease.

Visit AI Copilot documentation

Introducing the All-in-One Support Portal: Help Center​

The Yellow.ai Help Center is a plug-and-play widget designed to seamlessly integrate into customer websites, delivering a unified and efficient support experience. Powered by AI-Copilot, it consolidates the core functionalities of Inbox, KnowledgeBase, and Ticketing System into a single, intuitive interface. This comprehensive solution empowers businesses to provide faster, more effective assistance while simplifying support for customers.

Key Benefits​

1. Centralized Ticket Management​

  • Manage all customer tickets in one place, removing the complexity of tracking scattered email threads.
  • Enable users to continue conversations on specific tickets with ease, improving clarity and efficiency.

2. Unified Customer Experience​

  • Access AI-powered agents, browse KnowledgeBase articles, and connect with live agents—all through a single interface.
  • Provide customers with a seamless transition between support options, ensuring an intuitive and hassle-free journey.

Learn more about Help Center

Ticket Conversation Analysis from Third-Party Apps​

Earlier, our Analyze module only supported analytics from in-house applications. With this update, it now integrates data from third-party apps like Zendesk, providing centralized reporting to ensure that no insights are missed and offering a unified view of all ticket conversations.

Enhancements Made​

1. Integration with Third-Party Applications​

The Analyze module now supports ticket conversation analysis from third-party platforms like Zendesk. This integration is facilitated through a secure webhook, ensuring seamless data transfer while maintaining strict data confidentiality.

2. Comprehensive Analysis Dashboard​

Access a unified dashboard to explore detailed insights, including:

  • Sentiment Analysis: Understand customer emotions across conversations.
  • Keyword Extraction: Identify key themes and topics from interactions.
  • Conversation Trends: Spot patterns to track performance and customer behavior.

Key Benefits​

  • Deeper Insights: Analyze customer sentiment and behavior across multiple platforms for a clearer understanding of interaction patterns.
  • Centralized Reporting: Consolidate all ticket conversation data, whether from in-house systems or third-party apps, into one cohesive dashboard.
  • Actionable Intelligence: Use comprehensive analytics to refine support strategies, streamline processes, and boost customer satisfaction.

Learn more about creating offline tickets in third-party tools