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What's new in the Cloud Platform

📢 Stay up to date with the latest improvements and new capabilities.

At Yellow.ai, we're continuously evolving — guided by your feedback, market needs, and emerging technologies — to make your experience more intuitive, efficient, and powerful. Explore what's new below.

Engage​

Smarter WhatsApp Message Delivery with MM Lite API Integration​

We’ve added MM Lite API support to outbound campaigns, flows, and notification APIs. This smart delivery feature uses Meta’s intelligence to decide the best time to send WhatsApp messages, improving your chances of reaching customers when they’re most likely to engage.

No change in how you build your campaigns — just choose the API reference while configuring WhatsApp campaign, Meta takes care of the rest.

How it works​

  • Default: Follows your Org level setting
  • Customizable: You can override this setting when configuring individual WhatsApp campaigns (Outbound, Flows, or Notification APIs).

Who gets it​

  • Available only for customers onboarded to MM Lite
  • Works with Meta-approved MARKETING templates

How to enable​

If your account is managed by Yellow.ai:

  • Your CSM will contact you
  • Or, reach out to your CSM to request access

For more details, refer to

info
  • This feature is currently in beta and will be available in production soon.

Agent AI​

Automate Revamp: A Simpler, Smarter Way to Build Gen AI Agents​

We’ve reimagined the AI agent setup experience to be more guided, efficient, and powerful—so you spend less time configuring and more time delivering intelligent conversations.

What’s enhanced:​

Simplified Setup​

Define your AI agent’s behavior using natural language. Just describe what the agent should do, and the system generates the logic for you—no technical configuration required.

Super Agents & Agents​

Design large, multi-functional AI assistants with ease using a modular architecture.

  • Super Agent: Acts as the master controller that defines your AI assistant’s overarching goal (e.g., customer support, travel, healthcare). It intelligently routes queries to the right sub-agent and manages the overall conversation flow.
  • Agents: Independent, task-specific AI agents under the Super Agent. Each one handles a focused use case such as booking a flight, cancelling a ticket, or responding to knowledge-based queries. This structure keeps logic clean, reusable, and scalable.

Improved Conversation Design​

Build smarter, more natural conversations using intuitive building blocks:

  • Start Triggers: Automatically detect user intent and launch the right conversation.
  • Prompts: Ask relevant questions, deliver precise answers, and guide users clearly.
  • Actions: Perform tasks like capturing inputs, calling APIs, or handling fallback responses.
  • Variables: Store, recall, and reuse user data throughout the interaction for a personalized experience.
  • Workflows: Seamlessly connect to external systems and dynamically fetch or update data in real time.

Check out the setup guide →

PCI-Compliant Data Capture Now Supported in Question Nodes​

As part of our ongoing commitment to security and compliance, Yellow.ai now supports PCI-compliant data capture across multiple channels using question nodes, in addition to the previously supported voice input nodes. You can then use the API node to transfer PCI-sensitive information securely.

Key enhancements​

  • PCI Classification for Inputs Specific input fields—such as card number, CVV, PIN, and expiry—can now be marked as PCI data. Once classified, these inputs are automatically encrypted, logged securely, and handled per PCI DSS guidelines.
  • Multi-Channel Support PCI input is now supported in question nodes, enabling secure data collection across Web, WhatsApp, and Voice channels.
  • API-Only Access for PCI Variables PCI variables are securely stored and cannot be accessed via function or code nodes. They are available only through the API node.
    PCI variables can be accessed only once via the API node. After a successful API call, the associated PCI data is securely deleted and can no longer be retrieved. This ensures sensitive information is never stored longer than necessary, maintaining strict compliance with PCI standards.

Learn how to capture PCI card data securely using Question node

Learn how to store PCI data using the API

Insights​

Sunset Notice: Clearing the Path for a Smarter Analytics Experience ​

As we prepare for a major revamp of our Analytics module, we’re streamlining the experience by removing a few legacy screens over the next two weeks. These updates are part of our broader effort to deliver cleaner insights, modern visualizations, and a more intuitive interface.

Here’s what’s changing:

Insights – User Journeys​

With the shift towards agentic AI workflows, this section—based on an older implementation—no longer aligns with our direction. We’re removing it, but don’t worry:

  • Top Flows Visited and

  • Journey Completion Rate (will still be available in the Overview dashboard)

Insights – Health​

This screen is being taken down temporarily. In its place, we’re working on a refreshed Alerts tab to provide a more actionable view into bot performance and system health—coming soon.

Engage – User Data & User Trends​

These screens haven’t seen active usage since January 2025 and aren’t tied to core workflows. To reduce clutter and focus on what matters, we’re phasing them out.

What’s Next?​

We’re reimagining Analytics to support faster decision-making with smarter, cleaner, and more relevant insights. Stay tuned for upcoming releases with exciting upgrades.

Analyze​

Redesigned Topic Details Page ​

We’ve introduced a refreshed design and improved terminology on the Topic Details page in the Analyze module to make insights easier to understand and act on.

topics

Updated Terminology for Clarity​

  1. To ensure consistency across the platform and enhance clarity, we've updated the following terms:
    • CR Rate → AI Resolution Rate
    • Containment Rate → Automation Rate
    • CR Opportunity → Automation Opportunity
  2. Each term now includes a tooltip definition—simply hover to learn more.

Layout Enhancements for Better Usability​

To ensure faster access to actionable insights and smoother navigation:

  • KB Recommendations and the Manual Conversation Analysis CTA have been moved to the top of the page.

Continue reading →

Knowledgebase​

Redesigned Knowledge Base: Faster Setup, Smarter Syncing, Better Organizing ​

We’ve completely revamped the Knowledge Base module to help you manage and deliver content more efficiently. Now enabled by default for all newly created bots, this update brings powerful new capabilities to streamline setup, syncing, and ongoing content management—ensuring your AI agents stay accurate and context-aware.

What’s new:

  • Guided content onboarding: Step-by-step onboarding for websites, document uploads, and third-party platforms.
  • Automated content syncing: Schedule regular content updates using the built-in scheduler—no backend configuration required.
  • Smarter file management: Organize your content with folders, subfolders, and perform bulk actions for quicker updates.
  • Metadata management: Tag and filter files to improve search accuracy and make content more discoverable for your AI agent.
  • Independent publishing workflow: Publish Knowledge Base updates without redeploying the entire bot.

Read the full documentation →