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What's new in the Cloud Platform

📢 Stay up to date with the latest improvements and new capabilities.

At Yellow.ai, we're continuously evolving — guided by your feedback, market needs, and emerging technologies — to make your experience more intuitive, efficient, and powerful. Explore what's new below.

Insights​

Sunset Notice: Clearing the Path for a Smarter Analytics Experience ​

As we prepare for a major revamp of our Analytics module, we’re streamlining the experience by removing a few legacy screens over the next two weeks. These updates are part of our broader effort to deliver cleaner insights, modern visualizations, and a more intuitive interface.

Here’s what’s changing:

Insights – User Journeys​

With the shift towards agentic AI workflows, this section—based on an older implementation—no longer aligns with our direction. We’re removing it, but don’t worry:

  • Top Flows Visited and

  • Journey Completion Rate (will still be available in the Overview dashboard)

Insights – Health​

This screen is being taken down temporarily. In its place, we’re working on a refreshed Alerts tab to provide a more actionable view into bot performance and system health—coming soon.

Engage – User Data & User Trends​

These screens haven’t seen active usage since January 2025 and aren’t tied to core workflows. To reduce clutter and focus on what matters, we’re phasing them out.

What’s Next?​

We’re reimagining Analytics to support faster decision-making with smarter, cleaner, and more relevant insights. Stay tuned for upcoming releases with exciting upgrades.

Analyze​

Redesigned Topic Details Page ​

We’ve introduced a refreshed design and improved terminology on the Topic Details page in the Analyze module to make insights easier to understand and act on.

topics

Updated Terminology for Clarity​

  1. To ensure consistency across the platform and enhance clarity, we've updated the following terms:
    • CR Rate → AI Resolution Rate
    • Containment Rate → Automation Rate
    • CR Opportunity → Automation Opportunity
  2. Each term now includes a tooltip definition—simply hover to learn more.

Layout Enhancements for Better Usability​

To ensure faster access to actionable insights and smoother navigation:

  • KB Recommendations and the Manual Conversation Analysis CTA have been moved to the top of the page.

Continue reading

Knowledgebase​

Enhanced Knowledge base module ​

We are excited to announce the launch of the new and improved Knowledge base module, now enabled by default for all newly created bots. This update introduces major enhancements designed to streamline how you manage, organize, and sync content—ensuring your AI agents always deliver accurate, context-aware responses.

What’s enhanced:

  • Guided content onboarding: Step-by-step onboarding for websites, document uploads, and third-party platforms.
  • Automated content syncing: Schedule regular content updates using the built-in scheduler—no backend configuration required.
  • Smarter file management: Organize your content with folders, subfolders, and perform bulk actions for quicker updates.
  • Metadata management: Tag and filter files to improve search accuracy and make content more discoverable for your AI agent.
  • Independent publishing workflow: Publish Knowledge Base updates without redeploying the entire bot.