Introduction to Yellow.ai
Yellow.ai is an online platform that helps you create powerful AI driven bots. The combined capabilities of human and AI lets you provide best customer support experience. The platform allows you to connect bot users to human techies, run campaigns, manage the bots on multiple channels, integrate with third party applications, and measure the performance of these bots.
1. Exploring Yellow.ai
The following are the wide variety of modules our platform has got to offer
| Modules | Descriptions |
|---|---|
| Studio | Create user-friendly and efficient bots here . These bots can be used to help your customers with a particular piece of information, carry out certain actions, connect them to live agents, etc. |
| Inbox | Manage live customer queries by connecting with live agents on multiple channels. It's a one stop solution to attend customer queries via emails and chats, stack FAQs, evaluate the metrics of live agents and more. |
| Insights | Measure the perfomance of your bot by collecting details such as customer location, successful API calls, customer engagement time, etc in . They help you make better business decisions. |
| Engage | Run marketing campaigns on Engage. This can be in the form of messages, emails,inbound campaigns,outbound campaigns,etc. |
| Channels | Channels are platforms via which you can run your bots. Yellow.ai offers 35+ channels and a one-time connectivuty setup. |
| Integrations | Integrate your Yellow.ai platform with various other third party applications to access their functionalities from our out of the box Integrations module. |
| Marketplace | Build bots easily from our readily available templates. These templates have been designed to suit different business use cases and industries. Pick the one that suits you from our collection of templates at Marketplace. |
2. Self-help resources
We have a bunch of self-help resources that will help you learn everything about our product.
On the overview page, click the Help button to access the following,
| Features | Descriptions |
|---|---|
| Read the docs | Go through our help articles to quickly find answers to your queries. |
| Ask the community | You can post your queries in our community page and our product experts will offer relevant solutions. |
| Chat with support | Chat with our support agents to receive quick answers to your questions. |
| Take guided tour | Learn to build your first bot by opting for a product walkthrough or a step-by-step guide. |
| Submit Feedback | We'd like to hear your thoughts on our product and service. Feel free to drop in your feedback. |
Apart from these, we also have training materials that will educate you on the inside out of yellow.ai. Click here to enroll.
Our product videos on Youtube will walk you through all the yellow.ai features.
If you'd like our experts to train you, write to [email protected].
3. Difference between cloud.yellow.ai and app.yellow.ai
The cloud.yellow.ai is a no-code platform that allows businesses to create bots and automate processes without writing any code. The app.yellow.ai is a code-based platform that provides a drag-and-drop interface for users to build and deploy chat bots.
Next Step
Go to cloud.yellow.ai to signup. Refer this link for detailed steps on signing up, setting up your account and subscription details.