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Yellow.ai - Agentic AI That Feels Human, Works Autonomously

Overview​

The Yellow.ai Agentic Platform enables organizations to build, deploy, and manage AI-powered conversational agents at scale. Designed for flexibility and performance, the platform supports a wide range of use cases across industries such as healthcare, retail, finance, and telecommunications.

This page provides an overview of the platform architecture and its components. Each section explains how the platform's capabilities can be configured to meet enterprise requirements—including automation, integrations, knowledge access, and user experience—while ensuring security and scalability.

How are AI-agents different from Bots?​

FeatureAI AgentsBots
Operational BasisPowered by large language models (LLMs); flexible, not restricted to predefined pathsStructured, rule-based flows; limited to pre-configured frameworks
Response GenerationDynamically generates responses based on context, without relying on pre-configured repliesGenerates responses based on specific keywords or predefined utterances
Workflow AutomationCan automate tasks dynamically, even when workflows are not explicitly configuredExecutes tasks only within predefined workflows
Handling of Unexpected QueriesHandles complex or unexpected queries by dynamically interpreting and respondingLimited ability, often requiring escalation for unrecognized inputs
Adaptability and FlexibilityHighly adaptable, adjusts responses and actions based on real-time inputsLimited; follows set paths, may struggle with deviations from the flow
User ExperienceProvides seamless experience with real-time insights and decision-makingMay lead to repetitive responses or fallback when encountering unknown queries
Escalation NeedRarely required, as AI agents handle a wide range of scenarios autonomouslyFrequent for complex queries outside of defined responses

Use this guide to understand how to effectively utilize the Yellow.ai Agentic Platform to support your business workflows and customer engagement strategies.

Platform Architecture​

The Yellow.ai Agentic Platform is a modular and scalable solution built to support complex enterprise requirements. It enables the creation and management of intelligent, context-aware AI agents that integrate seamlessly with enterprise ecosystems, ensuring high performance across industries such as healthcare, retail, banking, and telecommunications.

platform_architecture

The Three Pillars of Yellow.ai: Automate, Assist, Analyze​

At Yellow.ai, everything is built around a simple, powerful idea: helping you improve every customer interaction, one step at a time. That’s where our three core pillars — Automate, Assist, and Analyze — come in. Together, they form a continuous improvement cycle that helps your AI system get smarter with every conversation.

Whether you're building workflows, supporting your agents, or tracking performance, these pillars are designed to grow with your business needs.

1. Automate​

Free up your team’s time by letting the system take care of the repetitive stuff. From customer support to internal operations, Automate helps you deploy intelligent AI agents, handle tasks across channels, and reduce manual effort.

Here’s what you’ll use under Automate:

  • AI Agent Builder – Design engaging, dynamic conversations without writing code. Learn more
  • Agentic RAG – Let our agent pull from documents, knowledge bases, and more to give smart, accurate answers.
  • AI Copilot for Debugging – Spot issues in your bot flows and get smart suggestions to fix them. Learn more
  • Agent Marketplace – Pick from ready-to-use templates so you can launch faster.

2. Assist​

When things get complex, your team steps in—and we make sure they’re equipped. Assist gives your agents the right tools, insights, and AI support to resolve issues faster and better.

Here’s what supports you in Assist:

  • Agent Assist – AI suggests the best responses while your agents chat with users. Learn more
  • Human Helpdesk Escalation – Pass chats to agents with full context, without starting over. Learn more
  • User 360 – See everything you need to know about your customer in one place. Learn more

3. Analyze​

You can’t improve what you don’t measure. Analyze helps you make sense of your data, find patterns, and spot opportunities to do more—whether that’s improving automation, fine-tuning responses, or helping your team perform better.

Here’s how you gain visibility with Analyze:

  • Quantitative Analytics – Track numbers like resolution time, CSAT, automation rates, and more. Learn more
  • Qualitative Insights – Understand what’s working—and what’s not—based on real user conversations. Go deeper with Analyze
  • Self-Learning KB/Flows – Your AI gets smarter over time by learning from missed queries. Learn more
  • Custom Dashboards – Build dashboards to focus on what matters most to your team. Learn more

Key Components of the Platform​

  • Enterprise-Grade Agents: Purpose-built AI agents designed for diverse industry use cases, including healthcare, retail, financial services, real estate, media, HR, and IT service management.
  • Advanced AI Capabilities: Support for multi-agent workflows that are context-aware, multi-lingual, and multi-modal—enabling natural and adaptive interactions.
  • Omnichannel Communication: Deliver unified customer experiences across 40+ channels including WhatsApp, Web Chat, Facebook Messenger, Instagram, SMS, Email, Microsoft Teams, Voice, and Mobile Apps.
  • Voice AI: Equipped with Emotion AI, intelligent interruption handling, and human-like conversational flow for enhanced voice interactions.
  • Personalized Campaigns: Enables hyper-targeted engagement through intelligent segmentation and dynamic content strategies.
  • Multi-LLM Architecture: Supports a range of large language models (LLMs) including GPT-4.0, GPT-4.5, Claude 3, DeepSeek, and enterprise-trained custom models.
  • Security and Compliance: Designed with enterprise-grade security protocols, compliance frameworks, content moderation, and robust data privacy practices.
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We also offer a code-based App Platform (app.yellow.ai) with a limited feature set. However, for a more robust experience and access to the full capabilities of Yellow.ai, we recommend migrating to our Cloud Platform.

To begin your migration, refer to our migration guide. For any assistance, please reach out to your designated point of contact (POC)..

Benefits of yellow.ai​

Build AI Agents That Evolve with Every Interaction​

At Yellow.ai, we help you do more than just deploy automation—we empower you to build intelligent, adaptive AI agents that evolve with every customer interaction. Our platform is designed to reduce effort, improve outcomes, and future-proof your operations.

Automate with Intelligence​

Create AI agents that do the heavy lifting—so your teams can focus on what matters.

  • Design and launch AI agents without writing code, using intuitive, prompt-based workflows.
  • Automate up to 90% of customer interactions with AI agents that understand and adapt to evolving intents.
  • Proactively resolve queries with intelligent triggers based on user behavior and message patterns.
  • Accelerate operations across channels, from support to service requests, with 24/7 AI responsiveness.

Explore Automation documentation ➝

Assist with Human + AI Synergy​

Support your teams with the right tools at the right moment.

  • Deliver real-time, context-aware support to agents, improving speed and accuracy.
  • Use AI tools like tone adjustment, sentiment detection, and agent coaching to elevate customer conversations.
  • Seamlessly escalate from bot to human—ensuring customers always reach the right resource.
  • Centralize support with live agent tools across chat, email, and more—powered by deep CRM integrations or standalone AI helpdesk.

Explore Assist documentation ➝

Analyze for Continuous Improvement​

Turn every interaction into insight—and every insight into impact.

  • Track 20+ real-time metrics with dashboards, user journeys, and outcome-based analysis.
  • Surface gaps and trends across conversations to fine-tune automation and agent effectiveness.
  • Explore both quantitative and qualitative insights to inform strategy and improve ROI.
  • Customize dashboards and access data explorers for advanced business intelligence.

Explore Analyze documentation ➝

Unify Channels & Campaigns​

Meet your customers where they are—every time.

  • Launch omnichannel campaigns across messaging, email, and voice from one platform.
  • Connect to 35+ communication channels with one-time setup and consistent AI-agent behavior.
  • Personalize engagement at scale with AI-powered customer segmentation and targeting.

Explore Engage documentation ➝

Explore Channels documentation ➝

Scale with Confidence​

Built for enterprise-grade performance, security, and extensibility.

  • Deploy with confidence—on Cloud or On-Premise—with flexible architecture options.
  • Plug into 150+ pre-built integrations or extend via APIs and SDKs to fit your ecosystem.
  • Achieve secure, compliant AI operations with ISO, HIPAA, SOC2, and GDPR certifications.

Explore Integrations documentation ➝

Speak Every Language, Support Every User​

Go global with multilingual AI agents that localize and personalize.

  • Communicate naturally with customers in 135+ languages.
  • Maintain brand consistency while adapting tone and vocabulary for each region.

See supported languages ➝

Get Expert Support, Every Step of the Way​

From setup to scale, we’ve got you covered.

  • Gain access to dedicated support for upgraded AI agents.
  • Work with a team that brings deep domain knowledge and best practices.
  • Reduce risk, lower costs, and launch faster with professional services and expert guidance.

Self-help resources​

Whether you're just getting started or looking to deepen your expertise, our self-help resources give you the tools to work smarter with Yellow.ai. Learn at your own pace, connect with experts and peers, and find answers fast—with no waiting.

Access our wide array of self-help resources for learning, guidance, and assistance with any queries or challenges you encounter.

Follow our Academy for training​

Advance your skills and unlock the full potential of Yellow.ai with structured training from industry experts.

  • Access comprehensive, instructor-led training programs designed for AI-agent builders at every level.

  • Enhance your ability to build, scale, and optimize AI-agents for high-impact customer experiences.

  • Watch demo videos and tutorials on our YouTube channel to see features in action.

  • Subscribe for practical tips, updates, and expert walkthroughs.

    Sign up for training

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If you prefer personalized training, write to [email protected], and our experts will be happy to assist you.

Chat with Mia, Your AI Assistant​

Need quick answers or guidance? Chat with Mia, our built-in AI assistant trained to support your journey.

  • On our Cloud platform: Click Help > Ask a question to engage with Mia.
  • On our [Documentation site](https://docs.yellow.ai page): Find Mia at the bottom of each page and initiate a chat.

Join our Community for product discussions​

At Yellow.ai, we believe in fostering a strong community of AI-agent builders and enthusiasts. Join our community to connect with fellow users, share experiences, and exchange knowledge. Engage with our product experts and receive guidance, support, and inspiration to create exceptional AI-agents.

Explore Product Documentation​

Find answers fast with our comprehensive knowledge base, covering everything from getting started to advanced use cases.

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For any queries or help, contact [email protected].