Skip to main content

Yellow.ai overview

Yellow.ai is an advanced cloud-based platform designed to revolutionize the way businesses build AI bots. You can create intelligent and highly efficient bots that provide exceptional customer support experiences.

By combining the capabilities of AI and human expertise, Yellow.ai empowers you to deliver personalized interactions, automate processes, and streamline customer engagement across multiple channels.

Yellow.ai is a cutting-edge cloud platform that transforms how businesses build AI bots. The platform enables the creation of intelligent, efficient bots for exceptional customer support. With a fusion of AI and human expertise, Yellow.ai empowers personalized interactions, process automation, and streamlined engagement across channels.

Link to the platform: https://cloud.yellow.ai

note

We also have an App platform (app.yellow.ai), a code-based solution with limited features. However, for a comprehensive experience and enhanced benefits, we strongly recommend migrating to our Cloud Platform. For additional support, contact your designated POC.


Features of cloud platform

info

Yellow.ai supports Cloud and On-premise deployment. Contact [email protected] for details.

Chat bot vs. Voice bot

At yellow.ai empowers users to create two types of bots, chat bot and voice bot. Chat bots engage in textual conversation interfaces. Voice bots enable virtual assistants to interact with customers verbally, resolving their queries effectively.

Build powerful AI bots with ease

At Yellow.ai, we understand the importance of seamless and effective communication with your customers. Our cloud software enables you to build AI bots effortlessly, regardless of your technical expertise. You don't need to be a coding expert to create powerful bots. Our intuitive interface and no-code approach make bot building accessible to everyone.

Explore Studio (customizable bot builder) documentation ➡️

Connect customers to human techies for support

Yellow.ai goes beyond automated responses by providing seamless integration with live agents. The combination of AI and human expertise allows you to deliver the best possible support experience, creating satisfied and loyal customers.

  • Effortlessly manage live customer queries by leveraging our Inbox module.
  • Connect with live agents across multiple channels, including emails and chats, using this centralized platform.
  • One-stop solution for handling customer queries, storing FAQs, evaluating live agent metrics, and more.

Explore Inbox (omnichannel customer support) documentation ➡️

Run marketing campaigns

Engage empowers you to run marketing campaigns and manage bots effortlessly across multiple channels. Whether it's messages, emails, inbound or outbound campaigns, Yellow.ai provides you with the tools to engage with your customers on their preferred platforms.

Explore Engage documentation ➡️

Measure bot performance and gain valuable insights

Understanding the performance of your bots is crucial for continuous improvement. Yellow.ai's analytics and insights feature provides you with detailed metrics and data to measure bot performance. Gain valuable insights into customer engagement, successful API calls, customer location, and more. With these insights, you can make data-driven decisions, optimize your bots, and enhance your overall business operations.

Explore Insights (analytics) documentation ➡️

Seamless integrations with third-party channels and apps

Take advantage of our extensive list of 35+ channels available in the Channels module. Easily run your bots across multiple platforms with a simple one-time connectivity setup. Connect with your customers on their preferred channels, ensuring a seamless and personalized user experience.

Yellow.ai offers seamless integrations with a wide range of third-party applications. Connect with your favorite tools and services to leverage their capabilities within our platform. Whether it's CRM systems, ticketing platforms, or other business tools, our integrations allow you to streamline workflows and improve efficiency.

Explore Channels documentation ➡️
Explore Integrations documentation ➡️

Self-help resources

Access our wide array of self-help resources for learning, guidance, and assistance with any queries or challenges you encounter.

Follow our Academy for training

Academy registration: https://ascend.yellow.ai/training-registration

Join Yellow Academy for expert-led learning and enjoy the following benefits: bot building with comprehensive training and courses from our experts.

  • Enhance your skills to create AI bots for exceptional customer experiences.
  • Explore our informative product videos on YouTube for visual walkthroughs, demonstrations, and insights.
  • Subscribe to our channel for the latest tips and tricks to maximize Yellow.ai's capabilities.
note

If you prefer personalized training, write to [email protected], and our experts will be happy to assist you.

Instant chat resolution with Mia - Yellow.ai expert

Simply engage in a conversation with Mia to get your questions addressed and receive real-time guidance. Mia is designed to provide quick and accurate responses to help you navigate through your bot-building journey.

  • If you are navigating through the cloud.yellow.ai platform, click Help and select Ask a question to engage with Mia, our dedicated chatbot assistant.
  • If you're browsing our docs.yellow.ai page, you'll find Mia waiting for you at the end of the page. Initiate a chat and Mia will address your queries promptly.

Join our Community for product discussions

At Yellow.ai, we believe in fostering a strong community of bot builders and enthusiasts. Join our community to connect with fellow users, share experiences, and exchange knowledge. Engage with our product experts and receive guidance, support, and inspiration to create exceptional AI bots.

Read the docs

Our extensive library of help articles is readily available to provide quick answers to your queries. Dive into our well-organized documentation to gain in-depth knowledge of our product features and functionalities.

note

For any queries or help, contact [email protected].

Yellow.ai support

Support is exclusively provided for upgraded bots.

For assistance, send your queries to [email protected], and our dedicated executive will promptly address and resolve them.