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Yellow.ai - Agentic AI That Feels Human, Works Autonomously

Getting started​

Yellow.ai is a leading enterprise platform for AI-driven customer service automation. It enables organizations to deliver human-like, autonomous conversations across channels like chat, voice, email, and messaging.

At a very high level, Yellow.ai helps businesses:

  • Automate customer and employee interactions with AI agents for support, sales, onboarding, and workflow execution
  • Provide omnichannel support across chat, voice, email, and messaging
  • Offer seamless integrations with business tools like Zendesk, Salesforce, Genesys, Workday, SAP, and more
  • Drive efficiency and cost savings through automation and smarter workflows
  • Deliver personalized, context-aware experiences with agentic AI that learns and adapts over time
  • Scale globally with multilingual and multi-region capabilities
  • Ensure enterprise-grade security and compliance (GDPR, SOC 2, HIPAA-ready)
  • Empower teams with AI-driven analytics and insights to measure performance and improve decision-making
  • Improve agent productivity with AI copilots, smart routing, and suggested responses

Challenges in Customer Support​

Challenge with Traditional support​

A single poor support experience can be costly—96% of customers report leaving a brand because of it. Traditional models often create these negative experiences due to three persistent challenges:

  • Long wait times: Customers expect instant answers, but human teams have schedules. This leads to frustrating delays and missed opportunities, especially outside of business hours.
  • Inconsistent answers: The quality of support can vary from one user to another, resulting in unreliable information and a fragmented customer experience.
  • High operational costs: Scaling a human support team is expensive. As your business grows, hiring and training more agents leads to rapidly increasing costs that can limit your growth.

Yellow.ai solution: AI-Powered & Scalable​

Our AI agents are designed to solve these exact challenges, creating a support experience that is instant, consistent, and infinitely scalable.

  • 24/7 Instant resolutions: AI agents work around the clock, eliminating wait times by providing immediate answers to the majority of queries, day or night.
  • Consistent & Accurate responses: Powered by your own knowledge base, our agents deliver a single source of truth. Every answer is accurate, on-brand, and reliable for every customer.
  • Efficient Scaling: By automating routine inquiries, AI agents handle most of your support volume. This allows you to scale your operations and grow your business without the linear increase in headcount and operational costs.

Platform Architecture​

The Yellow.ai Agentic Platform is a modular and scalable solution built to support complex enterprise requirements. It enables the creation and management of intelligent, context-aware AI agents that integrate seamlessly with enterprise ecosystems, ensuring high performance across industries such as healthcare, retail, banking, and telecommunications.

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The Three Pillars of Yellow.ai: Automate, Assist, Analyze​

At Yellow.ai, our platform is built on a simple yet powerful architecture: a continuous improvement cycle designed to make your AI agents smarter with every customer interaction. This is achieved through three core pillars— Automate, Assist, and Analyze. They work together as a flywheel, where data from one pillar powers the intelligence of the others, ensuring your automation grows more effective over time.

Whether your goal is to build powerful workflows, strengthen your support teams, or analyze performance, these pillars work together to provide a seamless, end-to-end conversational AI solution.

1. Automate​

The Automate pillar is where you build, test, and deploy your Dynamic AI Agents. It provides a prompt-based environment to design engaging conversations and a powerful knowledge framework to ensure your agents deliver accurate, context-aware answers across all channels.

Here is what you will use under Automate:

  • AI Agent Builder: Design sophisticated, multi-turn conversations and workflows using a visual, drag-and-drop interface. Learn more
  • Knowledge Base: Ingest your documents, websites, and internal knowledge sources, allowing our Agentic RAG to provide precise answers from your own data.
  • AI Co-pilot & Automated testing: Debug your AI agents in real-time with smart suggestions, and run automated test suites to ensure accuracy and performance before going live.

2. Assist​

When conversations require human expertise, the Assist pillar equips your support team with AI-powered tools to resolve issues more quickly and effectively. The goal is to create a seamless collaboration between your AI agents and human experts.

Here is what supports you in Assist:

  • Agent Assist: Empower your human agents with AI-suggested responses, summaries, and actions while they chat with users in real-time.
  • User 360: Provide agents with a complete view of the customer's history and context, delivered seamlessly from the AI agent.
  • Human Helpdesk Escalation: Transfer chats from AI to human agents with full conversational history, ensuring a smooth and context-aware handoff.

3. Analyze​

You can't improve what you don't measure. The Analyze pillar is a powerful analytics suite that provides deep insights into every conversation. It helps you understand performance, identify patterns, and spot opportunities for improvement.

Here’s how you gain visibility with Analyze:

  • Quantitative Analytics: Track key metrics like resolution time, customer satisfaction (CSAT), automation rates, and goal completion in real-time.
  • Qualitative Insights: Go beyond numbers to understand why conversations succeed or fail, based on actual user interactions and sentiment analysis.
  • Custom Dashboards: Build and share dashboards that focus on the KPIs that matter most to your team and business goals.

Yellow.ai product offerings​

Yellow.ai provides a comprehensive suite of AI-powered solutions designed to help enterprises automate and optimize customer interactions:

  • Omnichannel support: Deploy agents on 35+ voice and text channels.
  • LLM-powered Agents: Utilizes advanced LLMs for dynamic, human-like conversations and reasoning.
  • Enterprise-Grade: Built with robust security, scalability, and integration capabilities.
  • Low-Code/No-Code: An intuitive visual builder for both technical and non-technical users.
  • End-to-End Solution: A single platform for building, managing, and optimizing all your conversational AI needs.

Sign up and create your first AI agent​

Now that you understand what Yellow.ai offers and how the platform helps automate customer experiences, the next step is to get started hands-on. To begin, you will need to:

  • Sign up for a Yellow.ai account – Access the platform using your business credentials and set up your workspace.
  • Create your first AI agent – Use the no-code agent builder to define the agent’s role, goal, and persona.

Sign up for a Yellow.ai account​

If you are new to the yellow.ai platform, here's how to sign up:

  1. Go to Cloud Platform > click Sign up with Email.

  2. Provide your business details: First name, last name, business phone number, company email address and the login password.

  3. Click Sign up.

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    • Only official email addresses are accepted for sign up. Personal emails will not be validated. For any issues, contact us.
    • Include your contact number with the country code.

  4. Check your inbox for a verification email and click Verify email.

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Create your first AI agent​

After signing up, you can create your first AI agnet.

To create an AI agent, follow these steps:

  1. Choose the Subscription and appropriate Data storage region where your agent’s data will be hosted and click Next.

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  2. Define the following details and click Next.

    Field NameDescription
    NameEnter a unique name for your AI agent.
    Choose avatarSelect an animated avatar to visually represent your AI agent.
    Select a personaThis defines the agent’s tone and communication style. You can select from the following personas:
    * Polite and persuasive: Ideal for sales agents.
    * Empathetic and helpful: Best suited for support agents.
    Witty: Best for marketing agents.
    RoleDescribe the role of the AI agent in less than 400 characters.
    For example, you are a banking assistant who helps users with Yellow Banking-related queries. Your role is focused on assisting with personal loans-guiding users to apply loan, checking loan status, and answering loan specific questions for better accuracy and support.

  3. Provide either your website URL or upload documents. This content will be used to train the AI agent.

  • After adding the knowledge source, your AI agent will be created and ready for further configuration.

  • You will be redirected to the Copilot page, where you can Start typing your question or query based on the knowledge you have stored to retrieve relevant information.

After setting up the AI agent, you can configure the following:

Self-help resources​

Whether you're just getting started or looking to deepen your expertise, our self-help resources give you the tools to work smarter with Yellow.ai. Learn at your own pace, connect with experts and peers, and find answers fast—with no waiting.

Access our wide array of self-help resources for learning, guidance, and assistance with any queries or challenges you encounter.

Follow our Academy for training​

Advance your skills and unlock the full potential of Yellow.ai with structured training from industry experts.

  • Access comprehensive, instructor-led training programs designed for AI-agent builders at every level.
  • Enhance your ability to build, scale, and optimize AI-agents for high-impact customer experiences.
  • Watch demo videos and tutorials on our YouTube channel to see features in action.
  • Subscribe for practical tips, updates, and expert walkthroughs.

Sign up for training

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If you prefer personalized training, write to [email protected], and our experts will be happy to assist you.

Explore Product Documentation​

Find answers fast with our comprehensive knowledge base, covering everything from getting started to advanced use cases.

Create your AI Agent

Learn how to configure your new project and set up integrations.

API Reference

All the technical details to build and integrate with our platform.

Use Case Guides

Practical workflows and scenarios to help you get the most out of the platform.

Monthly Release Notes

Stay up to date with the latest improvements, features, and fixes.

Need Help?​


Chat with Mia, Your AI Assistant

Need help? Chat with Mia at the bottom-right of this page or through Help > Ask a question on the Cloud platform.

Join Our Community

Connect with fellow AI-agent builders, share ideas, and get support from product experts to build exceptional AI experiences.

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For any queries or help, contact [email protected].