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AI-first customer service automation for enterprises

Yellow.ai is a leading AI-first customer service automation platform designed for enterprises. It provides dynamic AI agents that streamline customer service operations across voice, chat, and email channels. The platform supports over 35 channels and 135+ languages, offering personalized, 24/7 customer support. With seamless integration capabilities, Yellow.ai enhances agent productivity and delivers actionable insights for customer service leaders, all while maintaining enterprise-grade security and compliance.

Link to the platform: https://cloud.yellow.ai

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We also have an App platform (app.yellow.ai), a code-based solution with limited features. However, for a comprehensive experience and enhanced benefits, we strongly recommend migrating to our Cloud Platform. For additional support, contact your designated POC.

Build Chat & Voice AI-agents on our Conversational AI platfom​

At yellow.ai's conversational AI platfom empowers users to create two types of AI-agents accross various channels, Chat and Voice.

  • Chat AI-agents engage in textual conversation interfaces.
  • Voice AI-agents enable virtual assistants to interact with customers verbally, resolving their queries effectively.

How are AI-agents different from Bots?​

FeatureAI AgentsBots
Operational BasisPowered by large language models (LLMs); flexible, not restricted to predefined pathsStructured, rule-based flows; limited to pre-configured frameworks
Response GenerationDynamically generates responses based on context, without relying on pre-configured repliesGenerates responses based on specific keywords or predefined utterances
Workflow AutomationCan automate tasks dynamically, even when workflows are not explicitly configuredExecutes tasks only within predefined workflows
Handling of Unexpected QueriesHandles complex or unexpected queries by dynamically interpreting and respondingLimited ability, often requiring escalation for unrecognized inputs
Adaptability and FlexibilityHighly adaptable, adjusts responses and actions based on real-time inputsLimited; follows set paths, may struggle with deviations from the flow
User ExperienceProvides seamless experience with real-time insights and decision-makingMay lead to repetitive responses or fallback when encountering unknown queries
Escalation NeedRarely required, as AI agents handle a wide range of scenarios autonomouslyFrequent for complex queries outside of defined responses

Features of cloud platform​

Build powerful AI-agent with ease​

Utilize our dynamic AI-agent to achieve 90% automation, providing 24/7 support and proactive solutions that reduce customer effort.

At yellow.ai, we understand the importance of seamless and effective communication with your customers. Our cloud software enables you to build AI-agent effortlessly, regardless of your technical expertise. You don't need to be a coding expert to create powerful AI-agents. Our intuitive interface and no-code approach make AI-agent building accessible to everyone.

  • Equip your support team with sentiment detection, coaching insights, tone changer, and other AI-powered tools to enhance their efficiency.
  • Identify events and intents from complex messages to trigger workflows for ticket creation, escalations, and more.

Explore Automation (customizable/AI-agent builder) documentation ➡️

Connect customers to human techies for support​

Yellow.ai goes beyond automated responses by providing seamless integration with live agents. The combination of AI and human expertise allows you to deliver the best possible support experience, creating satisfied and loyal customers.

  • Effortlessly manage live customer queries by leveraging our Inbox module.
  • Connect with live agents across multiple channels, including emails and chats, using this centralized platform.
  • One-stop solution for handling customer queries, storing FAQs, evaluating live agent metrics, and more.
  • Integrate seamlessly with leading contact center solutions such as Salesforce, Zendesk, Genesys, and Nice, or operate independently on Yellow.ai for enhanced AI-driven agent support and ticketing.

Explore Inbox (omnichannel customer support) documentation ➡️

Automate marketing campaigns​

Engage empowers you to run marketing campaigns and manage AI-agents effortlessly across multiple channels. Whether it's messages, emails, inbound or outbound campaigns, Yellow.ai provides you with the tools to engage with your customers on their preferred platforms.

Explore Engage documentation ➡️

Measure AI-agent's performance and gain valuable insights​

Understanding the performance of your AI-agents is crucial for continuous improvement. Yellow.ai's analytics and insights feature provides you with detailed metrics and data to measure AI-agent performance. Gain valuable insights into customer engagement, successful API calls, customer location, and more. With these insights, you can make data-driven decisions, optimize your AI-agents, and enhance your overall business operations. Get 20+ real-time metrics with dashboards, user journey visualization, goal-based tracking, and a data explorer for informed decision-making.

Explore Insights (analytics) documentation ➡️

Integrate with third-party channels and apps​

Take advantage of our extensive list of 35+ channels available in the Channels module. Easily run your AI-agents across multiple platforms with a simple one-time connectivity setup. Connect with your customers on their preferred channels, ensuring a seamless and personalized user experience.

Yellow.ai's native Gen-AI integration framework enables swift deployment with over 150 pre-built integrations. Effortlessly connect to your existing tech stack without the need for extensive modifications, with 80% of integrations ready out-of-the-box and customizable options for a smooth and hassle-free implementation.

Explore Channels documentation ➡️
Explore Integrations documentation ➡️

Build multi-lingual AI-agents​

Utilize AI-powered agents capable of conversing in over 135 global and regional languages.

Learn more on languages supported ➡️

24*7 Yellow.ai support​

Support is exclusively provided for upgraded AI-agents.
For assistance, send your queries to [email protected], and our dedicated executive will promptly address and resolve them. Our professional services help you minimize risks, ensure proper deployment from the outset, and save on additional resources and costs by getting it right the first time. Our team of experts supports you through every step, from initial setup to ongoing enhancements. Leverage our deep industry insights and best practices to achieve seamless implementation and maximize ROI.

Set-up on cloud and on-premise​

Yellow.ai supports Cloud and On-premise deployment. Contact [email protected] for details.

Enterprise-grade security with safe AI​

Yellow.ai is designed with robust safeguards and systems to ensure the security of users and enterprises alike. Our platform adheres to industry-leading standards, backed by ISO, HIPAA, SOC2, and GDPR certifications. Following the principles of Responsible AI, we protect sensitive data and maintain strict compliance with security and privacy regulations.

Self-help resources​

Access our wide array of self-help resources for learning, guidance, and assistance with any queries or challenges you encounter.

Follow our Academy for training​

Academy registration: https://ascend.yellow.ai/training-registration

Join Yellow Academy for expert-led learning and enjoy the following benefits:

  • AI-agent building with comprehensive training and courses from our experts.
  • Enhance your skills to create AI-agents for exceptional customer experiences.
  • Explore our informative product videos on YouTube for visual walkthroughs, demonstrations, and insights.
  • Subscribe to our channel for the latest tips and tricks to maximize Yellow.ai's capabilities.
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If you prefer personalized training, write to [email protected], and our experts will be happy to assist you.

Instant chat resolution with Mia - Yellow.ai expert​

Simply engage in a conversation with Mia to get your questions addressed and receive real-time guidance. Mia is designed to provide quick and accurate responses to help you navigate through your AI-agent building journey.

  • If you are navigating through the cloud.yellow.ai platform, click Help and select Ask a question to engage with Mia, our dedicated AI assistant.
  • If you're browsing our docs.yellow.ai page, you'll find Mia waiting for you at the end of the page. Initiate a chat and Mia will address your queries promptly.

Join our Community for product discussions​

At Yellow.ai, we believe in fostering a strong community of AI-agent builders and enthusiasts. Join our community to connect with fellow users, share experiences, and exchange knowledge. Engage with our product experts and receive guidance, support, and inspiration to create exceptional AI-agents.

Read the docs​

Our extensive library of help articles is readily available to provide quick answers to your queries. Dive into our well-organized documentation to gain in-depth knowledge of our product features and functionalities.

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For any queries or help, contact [email protected].