Insights and analytics on yellow.ai
The Insights module on the yellow.ai platform actively monitors and tracks all data and metrics associated with your bot, offering comprehensive analytics for valuable insights.
1. Explore insights module
The Insights module in Yellow.ai consists of the following sections:
| Section | Description |
|---|---|
| Visualisation | Explore and analyze user journeys with ease using the visualization feature. You can visually track user flows and delve into detailed information, enhancing your understanding of user interactions. |
| Data explorer | Utilize this powerful tool to build analytics for both default and custom tables. It enables you to delve deep into your data, perform data exploration, and generate meaningful insights. |
| Data operations | Access various options for data operations within this section, including data export and data purging for the available system data. You can actively manage your data and perform necessary operations to maintain data integrity and efficiency. |
| Custom alerts | Monitor your bot's overall performance on alerts section. Set up custom alerts to receive email notifications regarding any issues, change or failures that may occur. This functionality ensures that you stay informed about the performance of your bot and can take prompt action when necessary. |
| Dashboard | Create multiple dashboards tailored to your specific requirements. The Dashboard feature allows you to visually display all your data using widgets. This makes it easier to track key metrics and gain a comprehensive understanding of your bot's performance. |
2. Manage access and permission to insights
Features within the Insights module can be accessed if a bot user has either of these roles, Insights analytics and Insights admins.
Click here to learn how to provide Insights analytics and Insights admins permission to users in Yellow.ai.
Insights (Admin): Insights (Admin) role provides access to all available data and analytics.
Insights (Analytics): Insights (Analytics) role provides access to standard analytics, bot health monitoring, dashboards, doc-cog and user journey. Access granted for each module to this role is as follows:
Modules Access level Overview dashboard ✔️ Only if the bot subscription date is after (greater then) 2023-12-14T18:30:00.000ZMetrics dashboard - User metrics ❌ Chat transcript
❌ User details reportMetrics dashboard - API usage ✔️ User journeys ✔️ User journey visualization
✔️ FunnelsData ops ❌ Dashboard ❌ Data explorer ❌ Health ✔️ Doc cog ✔️ Voice overview ❌