Enhance customer support with Yellow.ai's Inbox | Best omnichannel helpdesk
Yellow.ai’s Inbox is a comprehensive omnichannel helpdesk designed to empower customer support and live agents. Explore how you can deliver exceptional customer service using Inbox’s advanced features and capabilities.
To try the Inbox demo, click here.
Explore Inbox capabilities
- Powerful inbox functionalities: Navigate the Inbox and explore tools for efficient query management.
- Real-time notifications: Stay updated on key actions and changes in your Inbox.
- Orchestrator bot integration: Learn how the orchestrator AI agent unifies query handling across multiple AI agents.
- Mobile support for Android & iOS: Manage customer conversations on the go via YellowAI Partner mobile app.
Watch our overview video of Inbox
Use the shortcut g + i to quickly open Inbox.
Inbox transforms customer support with a clean UI, centralized context, and support for over 35 conversational channels. It enables agents to deliver faster, more personalized, and context-aware responses by consolidating customer interactions across all channels into a single unified interface.
Powerful inbox functionalities
Log in to the Yellow.ai platform and open Inbox.
Inbox includes a variety of modules to streamline support operations:
| Section | Description |
|---|---|
| Monitor | Track live chat/email trends and team performance. Learn more. |
| Live Chats | AI-assisted live chat across channels with bulk actions and search options. Learn more. |
| Email Tickets | Create and manage tickets manually or in bulk with no-code tools. Learn more. |
| Contacts | View and manage customer profiles, and send proactive notifications. Learn more. |
| Analytics & Reports | Visualize performance with dynamic dashboards and reports. Learn more. |
Customize your Inbox experience via the Settings page, where you can configure roles, visibility, permissions, and workflows to match your support requirements.
Inbox settings applied in Development (Sandbox/Staging) mode do not carry over to Live (Production) mode. Always reconfigure them when publishing your AI agent to production.
Real-time notifications
Stay on top of important updates based on your user role (Admin, Supervisor, or Agent):
Click the notification bell icon in the upper-right corner of Inbox.
Click a notification to go directly to the related chat or ticket.
Example: Selecting New chat #100596 created with status ASSIGNED takes you to that specific chat.
Select See all notifications to view the complete notification list:
- Filter by All, Read, or Unread
- Use Mark all as read to clear alerts
- Toggle read/unread with the blue dot
- Configure alerts via Go to settings
Manage your notification preferences from the notification settings page.
Orchestrator bot feature in Inbox
Use the Orchestrator feature to unify multiple AI agents under one Inbox:
- Create a parent AI agents and connect child AI agents from the same subscription.
- Enable "Unify inbox to all child bots" to centralize all support tickets into the parent AI agent's Inbox.
- Simplifies operations for agents managing multiple AI agents.
🎥 Watch the Orchestrator feature in action
Unification works only for AI agents created on the cloud.yellow.ai platform. AI agents on app.yellow.ai cannot be unified with cloud AI agents.
Inbox on Android and iOS
Access Inbox on the go with the YellowAI Partner app for Android and iOS. Agents can stay responsive, resolve queries faster, and collaborate seamlessly—anytime, anywhere.
Key features:
- 24/7 access to customer conversations
- Efficient handling of L1 and L2 queries
- Team collaboration for faster resolution
- Voice and video calling support
- Instant access to customer data
- AI Agent Workflows to automate common tasks
- Real-time push notifications for updates and tickets