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Messaging Channels

Messaging channels is a medium through which you can communicate via messages with your users from any device and location. Messaging channels allow businesses to communicate with their customers, colleagues, and partners. It is also used to automate customer service inquiries, instant messaging, and voice calls.

Messaging consists of channels such as email, SMS, Slack, WhatsApp messenger, Instagram, and so on. Each of these channels has its unique characteristics and advantages. For example, email allows users to send longer messages with attachments, while SMS allows for quick and convenient communication.

The following are the messaging channels that can be connected to our platform. To understand the features, limitations, and setup instructions of each channel, click on the respective link:

  1. SMS Inbound - Engage with your customers via a seamless SMS chatbot.
  2. Facebook Messenger - Connect your bot to Facebook messenger to automate your chat with customers.
  3. Instagram - Connect your bot to your Instagram account to automate your chat with customers.
  4. Slack - Build a customized conversational bot for your Slack account and use it for your team to speed up teamwork.
  5. Telegram - Connect your bot with a Telegram bot and allow users to have conversations with the bot.
  6. Email - Use our NLP bots to help you serve the customers better by automatic most of replies.
  7. Microsoft Teams - Build a customized conversational bot for your team to speed up teamwork in a few steps.
  8. Viber - Enable Yellow.ai chatbots on the world’s largest chat platform and be connected to your customers.
  9. Line - Build a customized conversational bot for your Line account and use it for your team to speed up teamwork.
  10. Zalo - Build a customized conversational bot for your Zalo account and use it for your team to speed up teamwork.
  11. Google Chat - Improve team collaboration with a Google Chat Bot that can participate in chat spaces and respond to direct messages.

Access Messaging Channels​

  1. On the switcher, click Channels.

  2. You can see list of Messaging channels.