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Set up custom bot icon

A custom bot icon is displayed in the corner of the website. You have the flexibility to customize this icon according to your branding and visual style. You can have a custom icon for your chat widget.

There are two ways to set the custom bot icon:

  1. Set a custom icon through the platform
  2. Host custom icon on your website

Set custom bot icon via platform

To set the custom bot icon, follow these steps:

  1. On the left navigation bar, click Extensions.

  2. Click on Chat widget.

  3. Navigate to Bot icon, under Icon shape, select the Upload custom icon option.

  4. Click Add icon to upload the custom icon.

  5. Choose the icon from your local system and click Open to upload the icon. You can view the custom icon on the Preview screen.


You can choose any animation for the icon if needed.

Host custom icon on your website

To display a custom bot icon on your website, you should hide the default bot icon and use the bot function to load the bot when users click on the icon. For more information on the process, click here.