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Chat widget supported languages and placeholder texts

The chat widget automatically changes the text based on the user's language preference. It supports multiple languages for placeholder texts, tooltips, and time stamps. For more information on how to set the language, click here

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  • The chat widget currently supports English, Arabic, Tamil, Kannada, Hindi, Urdu, Slovak, Japanese, Czech, Croatian, Romanian, Polish, Chinese Simplified, Spanish, Portuguese, Telugu, Marathi, Gujarati, Punjabi, Oriya, Malayalam, Bengali, and Assamese.
  • Multilingual support is not available for the following::
    • Bot name
    • Bot description
    • Agent name
    • When an agent is connected to the bot, the chat separator description is not changed.
  • The chat widget automatically aligns the text based on the selected language. For example, English, Hindi, Spanish, and so on are aligned from left to right. Languages like Arabic and Dhivehi are aligned from right to left.
  • If a text message contains both languages, the text will be aligned based on the language set in the bot at the respective step.
  • Localization is supported only for the placeholder texts whereas for date it is not supported.

Change your bot language​

The chatbot users can change the language of the widget based on thier requirements.

To change the language of your bot, follow these steps:

  1. On the left navigation bar, click Extensions.

  2. Click on Chat widget.

  3. Go to Settings, expand Configure settings to enable Language switcher, then click Save changes.

  4. Navigate to Deploy > Web > Experience on a Website.

  5. Click on the higlighted icon and select Change language.

  6. Select your preferred language and click Done.

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  • The chat widget language will change based on the selected language.

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