Chat widget alerts and error messages

When a user interacts with the chat widget, they may encounter different types of error messages based on the type of error.

The table provides all the possible errors with descriptions:

Errors	Description
File upload limit	You can upload files with a maximum size of 20 MB. This error occurs when you try to upload files that exceed this limit.
Network disconnected	When the AI-agent users are disconnected from the internet, the AI-agent notifies them and provides an option to reload the page. Note: If network connection is re-established, the AI-agent will again connect to the internet without having to reload.
Network error	This error occurs when the chat widget is disconnected from the internet while sending a message, uploading a file, or selecting quick replies.
Input bar typing limit	Displays a message when users reach the maximum limit of 500 or 1024 characters. If the user exceeds this limit or attempts to paste more than the maximum allowed characters, the system will prevent them from typing or pasting additional characters. Note: • If the user reaches the maximum limit of 1024 characters for multi-line input, then You have reached maximum character limit of 1024 error message is displayed, and this is enabled via AI-agent mapping. • If the user reaches the maximum limit of 500 characters for single-line input, then You have reached maximum character limit of 500 error message is displayed, and this is enabled via AI-agent mapping.
Platform down time error	Displays a message when platform is experiencing a downtime due to maintenance activities, server downtime, or unexpected technical failures.
File type error	Displays an error when you try to upload unsupported file type formats such as documents, images, and other files. The supported file type formats are JPG, PNG, GIF, MPV4, PDF, MOV, HEVC, DOCX, PPTX, XLSX, MP3, OGA, and AMR.
File upload limit	Displays an error when you try to upload more than five files at a time.