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Custom Webhook integration

This custom webhook integration helps the bot to receive instant notifications about user actions, such as adding products to their cart or completing purchases.

Pre-built integrations may not suit all client setups. Implementing webhooks ensures seamless communication between our bot and both in-house and third-party systems, accommodating various client configurations. For example, clients utilizing third-party systems can still receive timely updates about user actions.

To configure a Webhook account, follow these steps:

  1. In Development/Staging environment, go to Extensions > Integrations > Tools & Utilities > Custom Webhook. Alternatively, you can use the Search box to find a specific integration.

  2. In Give account name, enter a unique name for the integration. You can use only lowercase alphanumeric characters and underscores (_).

  3. Configure the other details based on the description provided in the following table.

    ProviderEither choose Custom webhook to add a new webhook account or select a preconfigured webhook that you want to use.
    Domain nameEnter the domain for example
    Webhook payloadThe data format or structure of the payload sent via the webhook. Describe the content and format expected in the JSON payload.
    Send event data to userToggle to Yes to send event data received via the webhook to the user. By default, this option is set to No. For example, show status of the payment.
    For audit or any other purposes, the bot developer should add logic based on the event to store event data.
    Choose from default source?Toggle to Yes to Specifies whether to select from a default source.
    Authenticate keyEnter the auth key for authentication purposes.
    Sender pathSpecifies the path or endpoint from which the webhook sender transmits data. Choose the relevant parameter used in the webhook payload.
    Source pathThe path or endpoint from which the webhook source sends data. Describe the format or structure of the source path.
    Other parametersMap any additional parameters relevant to the webhook integration. For example, account name.
    • We have preconfigured the most common custom webhooks and will continue to add more commonly used webhooks over time. Simply select the provider, and no further configurations are required.
    • The following screenshot shows how the Webhook payload parameters appear in Sender path and Source path:

  4. Click Connect.

  5. To add more accounts, click +Add account and repeat the above procedure.

  6. Once an account is added, you can copy the webhook URL by clicking on the Webhook link.

  • Once the account is added, you can copy the Webhook URL.

Enable Webhook events in Studio‚Äč

Once integration is complete, to make use of events in the bot, users need to enable events.

  1. Go to Studio > Event > Integrations.

  2. Search for Custom webhook, click on more options and Activate the event. If there are multiple accounts, you need to activate for each account separately.