Default Dashboards
In Insights > Dashboard, you can see the default dashboards created by yellow.ai for common business scenarios. Yellow.ai curates these dashboards, and they cannot be modified. These dashboards provide various KPIs such as user traffic, inbox chats, voice, inbox agent performance, and email tickets.
To view the Dashboards page, on the left navigation bar, click Insights > Dashboards.
Report data is displayed according to the AI agent’s configured timezone.
Date filter for default dashboard:
You can filter default dashboard data by date range.
To filter data by duration, navigate to Insights > Dashboard and use the Date filter to select your preferred date range. This date range selection will apply to all the reports of the dashboard.
In addition to the default filter, each dashboard offers various other filters. Refer to the respective section for more details on these additional filters.
Duplicate/clone dashboards
You can duplicate a dashboard by clicking the Duplicate button, allowing you to save the default dashboard as a custom dashboard with new name and description.
Yellow.ai ships seven default dashboards, each covering a different area of your bot's operations. Click through for the full KPI breakdown and filters for each one.
Inbox chats
Ticket management and activity — ticket status splits, active open tickets, and deflection rate.
See the full Inbox chats dashboard page for KPIs and filters.
Voice
Voice-channel interactions — call volume, disconnects, hangup reasons, and engagement.
See the full Voice dashboard page for KPIs and filters.
Inbox agent performance
Support agent performance — handling time, first response time, chat response time, and queue time.
See the full Inbox agent performance dashboard page for KPIs and filters.
Generative AI
Knowledge base interactions and bot responses for AI-powered chatbots.
See the full Generative AI dashboard page for reports.
Bot performance
Chatbot effectiveness and efficiency — flow visits, bot accuracy, feedback, and API usage.
See the full Bot performance dashboard page for KPIs.
User traffic
User traffic trends — unique users, new users, sessions, channel/platform/device/country breakdowns.
See the full User traffic dashboard page for KPIs and filters.
Email tickets
Email ticket performance and status — FRT, handling time, response time, and SLA splits.
See the full Email tickets dashboard page for reports.