Generative AI Dashboard
The Generative AI (Bot) Dashboard provides insights into the performance of your AI-powered chatbot. It enables you to track key metrics related to knowledge base interactions and bot responses, allowing you to optimize bot performance and enhance user experience.
Generative AI Reports
- KB Questions by day: This report displays the number of questions asked to the bot from the knowledge base on each day. It helps you understand the volume of interactions over time, facilitating trend analysis and resource planning.
- KB Questions by channel: This report categorizes knowledge base questions based on the communication channel through which they were asked, such as website chat, mobile app, or social media platform. It provides insights into user engagement across different channels.
- KB Questions Answered: This report shows the total number of knowledge base questions answered by the bot. It allows you to gauge the effectiveness of your bot in providing responses to user queries and measure user satisfaction.
- KB Questions Answered by Channel: This report breaks down the number of knowledge base questions answered by the bot according to the communication channel. It helps you assess the performance of the bot across different channels and identify areas for improvement.