Bot Performance Dashboard
This provides insights into the effectiveness and efficiency of your chatbot. Track key performance indicators such as response time, conversation completion rates, user satisfaction scores, and frequently asked questions. Identify areas for improvement and optimize your chatbot to provide better customer service and support.
Bot Performance Report KPIs
| KPI | Description |
|---|---|
| Flow Visits | This KPI tracks the number of times users enter a specific flow within the bot. It helps measure the popularity and usage of different bot flows. |
| Bot Accuracy | This KPI measures the accuracy of the bot in understanding and responding to user queries. High accuracy indicates effective natural language processing and a well-trained bot. |
| Bot Feedback | This KPI gathers user feedback on their interactions with the bot. It helps in assessing user satisfaction and identifying areas for improvement. |
| Flow Completion Rate | This KPI calculates the percentage of users who successfully complete a flow from start to finish. It is an indicator of how effectively the bot guides users through a process. |
| Deflection Rate | This KPI measures the percentage of user inquiries handled by the bot without needing to escalate to a human agent. A higher deflection rate indicates that the bot is effectively resolving issues. |
| Utterance Status Split | This KPI categorizes user utterances based on their status (e.g., recognized, unrecognized, ambiguous). It helps in understanding how well the bot processes different types of user input. |
| API Usage by Status Code | This KPI tracks the status codes returned by API requests made by the bot. It provides insights into the performance and reliability of the APIs used by the bot. |
| API Requests by Day | This KPI shows the number of API requests made by the bot on a daily basis. It helps in monitoring the bot's activity levels and identifying trends or spikes in API usage. |
Learn more about bot performance reports