Automatically review and improve the quality of prompts and conversation rules used by your AI agents with AI-powered analysis.
Two new fallback options — Instruct Super Agent and Trigger Global Fallback Flow — help handle unexpected situations where the AI encounters technical issues or cannot resolve a user query.
Gather real-time user feedback during conversations using the new Get Feedback Input action.
The Call Agent action lets one AI agent trigger another within an active conversation, enabling smooth transitions between specialized agents without losing context.
The Transfer to Live Agent action enables seamless escalation from an AI conversation to a human agent whenever real-time assistance is required.
The Agent References feature provides a complete view of all components used within an AI agent.
Set safety filters for your AI agent conversations to prevent harmful or inappropriate behavior and protect user data.
The Global Components section is now available directly from the top navigation bar, making it easier to access and manage components across all AI agents.
Manage the full data lifecycle with automated retention policies and one-time purge capabilities to ensure compliance and reduce risk.
A single dashboard to track adoption, performance, and engagement across AI and human agents.
Control how many WhatsApp notifications an individual user can receive within a set time period.
Faster, simpler, and more collaborative way to review and analyze Voice AI calls.
New option to generate Quick Invoice links during conversations for seamless payment collection.
A redesigned workspace with a cleaner theme and improved navigation for a smoother, more intuitive experience.
Refreshed design and improved terminology on the Topic Details page in the Analyze module.
WhatsApp campaigns now support MM Lite API for smarter, Meta-powered message delivery.
Added options to hide the home button and input box while a user is waiting in the agent queue.
Added support for JWT authentication to secure APIs and integrations with signed tokens.
Configure the Email channel with Microsoft OAuth for a more secure and seamless connection.
Updated WhatsApp reporting to align with Meta's new per-message pricing model, effective July 1, 2025.
Securely capture sensitive payment data across Web, WhatsApp, and Voice channels with PCI DSS compliance.
As part of our upcoming Analytics revamp, we are streamlining the UI by removing a few legacy screens.
Safeguard sensitive customer data with message redaction directly from the Inbox.