A redesigned Testing Lab that shows execution traces right beside the conversation, with AI-generated test scenarios and one-click test creation from real chats.
Ask Nexus for your coverage report, fix failing test cases with a click, and watch overview metrics fill in — the Trust Centre is now conversational.
The v3 chat widget picks up themes and primary colors, right-to-left support for Arabic, configurable scroll behaviour, and a setting to open in voice or chat mode by default.
Realtime voice moved to the GA API with a new default voice, clearer text-to-speech delivery, and test calls you can place straight from the platform.
Click into contained and non-contained conversations from the overview, follow a resolution status trend, and review logs in a non-modal drawer that keeps your place.
A multi-bubble Output Node, an Agent Action Node with version history, dynamic rich-media card types, a Raise Ticket node for skills, and a steadier canvas.
A new Gupshup channel, WhatsApp authentication templates, a higher WhatsApp messaging tier, and RCS template creation — your messaging reach keeps growing.
A new analytics home for your AI agents — KPI deltas, sentiment trends, funnel percentage modes, and custom filters, all in one redesigned overview.
Press Cmd+K anywhere and jump — to a flow, an agent, a page, a setting. The fastest way to move around the platform, now at your fingertips.
A dedicated home for agent testing — generate test cases with AI, import them from real conversations, analyze failures, and export reports.
A new command centre for AI quality and safety — publish test suites, run them across environments, and track results with dedicated analytics.
Clone a custom voice for your brand, let agents transfer live calls, manage voice settings in a rebuilt panel, and enable voice calling on WhatsApp.
V3 agents got a rich-media overhaul — cards, carousels, and quick replies with better @-mention support in the prompt editor and a revamped tools experience.
Rich Communication Services lands on the platform — branded, interactive messaging for audiences on supported Android devices.
Voice arrived across the platform — talk to agents in the chat widget, mix languages and voices, pick from new voice models, and make outbound WhatsApp voice calls.
Agent test cases can now be grouped into datasets and imported in bulk from CSV, turning ad-hoc tests into an organized regression suite.
Open any conversation in the playground from a link, see last-activity times, flag conversations for follow-up, and get AI analysis by default.
Topic analysis now supports six new filters with shareable URLs, plus fully custom topic management for tracking the themes you care about.
The email channel now auto-translates conversations and retries failed alert deliveries, making email automation more reliable for global audiences.
Smarter ticket sorting by recent activity, contact email validation, sortable concurrency columns, and inactivity status based on the last message.
Nexus now works across every module — upload files, manage your inbox, query analytics in plain language, and switch between bots without losing your thread.
Conversation logs now support message-level search — find the exact exchange you're looking for instead of scrolling through transcripts.
Overview widgets are now clickable — drill into containment and resolution numbers, see a new CSAT chart, and hover any metric for the formula behind it.
A rebuilt audit log gives admins a clearer, more complete trail of who changed what across the platform.
Agent messages can now pass through LLM-based content moderation that catches profanity and even sarcasm before a reply reaches your customer.
The email channel picked up webhook support and broader translations, making email automation easier to wire into your existing systems.
A cleaner, faster Yellow.ai workspace — new navigation, a redesigned home page, refreshed headers, and a smoother onboarding and signup flow.
The voice playground now offers a wider selection of voices and handles interruptions much more smoothly, so testing voice agents feels closer to a real call.
Nexus now greets you with AI summaries, remembers your recent conversations, and shows a subtle thinking animation while it works.
The overview page now includes usage graphs, so you can track how your account is being used without digging into reports.
Automatically review and improve the quality of prompts and conversation rules used by your AI agents with AI-powered analysis.
Two new fallback options — Instruct Super Agent and Trigger Global Fallback Flow — help handle unexpected situations where the AI encounters technical issues or cannot resolve a user query.
Gather real-time user feedback during conversations using the new Get Feedback Input action.
The Call Agent action lets one AI agent trigger another within an active conversation, enabling smooth transitions between specialized agents without losing context.
The Transfer to Live Agent action enables seamless escalation from an AI conversation to a human agent whenever real-time assistance is required.
The Agent References feature provides a complete view of all components used within an AI agent.
Set safety filters for your AI agent conversations to prevent harmful or inappropriate behavior and protect user data.
The Global Components section is now available directly from the top navigation bar, making it easier to access and manage components across all AI agents.
Manage the full data lifecycle with automated retention policies and one-time purge capabilities to ensure compliance and reduce risk.
A single dashboard to track adoption, performance, and engagement across AI and human agents.
Control how many WhatsApp notifications an individual user can receive within a set time period.
Faster, simpler, and more collaborative way to review and analyze Voice AI calls.
New option to generate Quick Invoice links during conversations for seamless payment collection.
A redesigned workspace with a cleaner theme and improved navigation for a smoother, more intuitive experience.
Refreshed design and improved terminology on the Topic Details page in the Analyze module.
WhatsApp campaigns now support MM Lite API for smarter, Meta-powered message delivery.
Added options to hide the home button and input box while a user is waiting in the agent queue.
Added support for JWT authentication to secure APIs and integrations with signed tokens.
Configure the Email channel with Microsoft OAuth for a more secure and seamless connection.
Updated WhatsApp reporting to align with Meta's new per-message pricing model, effective July 1, 2025.
Securely capture sensitive payment data across Web, WhatsApp, and Voice channels with PCI DSS compliance.
As part of our upcoming Analytics revamp, we are streamlining the UI by removing a few legacy screens.
Safeguard sensitive customer data with message redaction directly from the Inbox.