What's New in Yellow.ai
We're constantly evolving with new features and enhancements to help you achieve more with our Agentic AI.
🚀Major Updates
Discover the most impactful updates that are transforming how you build and deploy AI agents
AI-based Prompt Analysis
Automatically review and improve the quality of prompts and conversation rules used by your AI agents with AI-powered analysis.
Take Control of Your Data with Retention & Purge
Manage the full data lifecycle with automated retention policies and one-time purge capabilities to ensure compliance and reduce risk.
Analytics Overview Page (v1)
A single dashboard to track adoption, performance, and engagement across AI and human agents.
Introducing Voice AI Calls in Call Logs
Faster, simpler, and more collaborative way to review and analyze Voice AI calls.
✨Recent Updates
New Fallback Controls in Super Agent
Two new fallback options — Instruct Super Agent and Trigger Global Fallback Flow — help handle unexpected situations where the AI encounters technical issues or cannot resolve a user query.
Collect User Feedback in AI Agents
Gather real-time user feedback during conversations using the new Get Feedback Input action.
Call Agent Action in AI Agents
The Call Agent action lets one AI agent trigger another within an active conversation, enabling smooth transitions between specialized agents without losing context.
Transfer to Live Agent Action
The Transfer to Live Agent action enables seamless escalation from an AI conversation to a human agent whenever real-time assistance is required.
View All Components with Agent References
The Agent References feature provides a complete view of all components used within an AI agent.
AI Safety & Conduct in Super Agent
Set safety filters for your AI agent conversations to prevent harmful or inappropriate behavior and protect user data.
Global Components Now Accessible from the Header
The Global Components section is now available directly from the top navigation bar, making it easier to access and manage components across all AI agents.
Limit WhatsApp Notifications per User
Control how many WhatsApp notifications an individual user can receive within a set time period.
Ccavenue Integration
New option to generate Quick Invoice links during conversations for seamless payment collection.
Cloud Platform Redefined for a Better Experience
A redesigned workspace with a cleaner theme and improved navigation for a smoother, more intuitive experience.
Redesigned Topic Details Page
Refreshed design and improved terminology on the Topic Details page in the Analyze module.
MM Lite Preference for WhatsApp Campaigns
WhatsApp campaigns now support MM Lite API for smarter, Meta-powered message delivery.
New Display Controls in Custom Live Chat
Added options to hide the home button and input box while a user is waiting in the agent queue.
JSON Web Token (JWT) Integration
Added support for JWT authentication to secure APIs and integrations with signed tokens.
Email Channel OAuth Support
Configure the Email channel with Microsoft OAuth for a more secure and seamless connection.
WhatsApp Consumption Report Updates
Updated WhatsApp reporting to align with Meta's new per-message pricing model, effective July 1, 2025.
PCI-Compliant Data Capture in Question Nodes
Securely capture sensitive payment data across Web, WhatsApp, and Voice channels with PCI DSS compliance.
Sunset Notice: Legacy Analytics Screens
As part of our upcoming Analytics revamp, we are streamlining the UI by removing a few legacy screens.
Message Redaction in Chats
Safeguard sensitive customer data with message redaction directly from the Inbox.
🕰Historical Updates
Browse previous updates organized by time period