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Find out why a reply failed to send

When a reply can't reach the customer, the conversation log tells you why in plain language, instead of a raw provider error.

What shipped​

  • Failed replies carry a readable reason, for example that the WhatsApp 24-hour customer service window has closed.
  • The Debugger shows a Channel Response entry for that turn: the request sent to the channel (credentials removed), the reason, and the channel's raw error. It appears only when a send fails.

Who it's for​

Developers and admins troubleshooting delivery on a live channel.

How to use​

  1. Open Analyze > Conversations and select the conversation.
  2. Find the reply marked as failed and read its reason.
  3. For the details, open the Logs tab, click the Debugger icon on the user message that reply answered, and expand Channel Response.

Screenshots​

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