Nexus AI Layer

The AI layer lets you build and run your bot by asking, not clicking. Instead of hunting through dashboards to find the right setting, you describe what you want in plain language and the AI layer does the work — creating agents, writing prompts, indexing knowledge, generating tests, pulling analytics, and more.

It lives in a panel on the right side of the screen, beside whatever you're working on, and it always acts on the bot you have open. You don't need special syntax — just say what you want.

Nexus Tip

New here? Ask the AI layer to scaffold a whole bot from a one-line description, so you start from something working instead of a blank canvas.

Ask the AI layerCreate a bot for HR support with agents for leave, payroll, and policies

What you can ask it to do

Here's the kind of thing the AI layer handles, with examples you can paste straight into the panel.

Build and configure your bot

Stand up and edit the moving parts — agents, the super agent, flows, integrations, functions, and tables.

• "Create an agent for order tracking and give it a tool to look up an order by ID."
• "Tighten the super agent's persona so it stays formal and never promises refunds."
• "Add a flow that collects a name and email, then books a demo slot."
• "Connect our shipping provider's API and map the tracking number into the reply."
• "Add a loyalty_points table with columns for user ID and balance."

Manage knowledge

Build and tune the knowledge base your bot answers from.

• "Index our help center at help.example.com."
• "Add an FAQ for our 30-day refund window."
• "Why isn't the bot finding our shipping policy article?"

Test and debug

Check coverage, generate and run test cases, and find out why something failed.

• "How well is my order-tracking agent covered by tests?"
• "Generate test cases for the refund flow, including a few tricky edge cases."
• "Run the regression set and tell me what failed."
• "Why did this test case fail, and what should I change?"

Nexus Tip

The AI layer drafts the tests, runs them, reads the failures, and suggests the fix — so you go straight from "something's off" to "here's what to change."

Ask the AI layerGenerate test cases for the order-tracking agent, run them, and tell me why any fail

Get analytics and insights

Pull metrics, segment users, analyze conversations, and build reports.

• "What's my containment rate this week versus last week?"
• "Break down active users by channel and region."
• "Summarize the most common reasons users dropped out of the booking flow."
• "Build a dashboard for daily resolved conversations."

Handle inbox and operations

See and act on the support side — conversations, tickets, and agent performance.

• "How many tickets are open and unassigned right now?"
• "Summarize the longest-waiting conversations in the inbox."
• "How is agent response time trending this month?"

Work with media

Generate and read images, run OCR, and draft messaging templates.

• "Generate a banner image for our summer sale."
• "Extract the text from this uploaded receipt."
• "Draft a WhatsApp template for an order-shipped notification."

Good to know

• It works on the bot you have open. Open a different bot and the AI layer works on that one.
• It confirms before it changes anything. When it's about to create, update, or delete something, it shows you the change and waits for your approval first — nothing happens behind your back.
• You can combine requests. Ask for something that spans a few areas — "find the step with the most drop-offs and add a fallback there" — and it handles the whole thing in one go.

Getting the best results

• Be specific. "Add a rule so the billing agent never shares another customer's data" beats "make the bot safer."
• Name the target. Say which agent, tool, or table you mean when there's more than one.
• One goal at a time. For a big change, walk it through step by step and review each result.

Nexus Tips throughout the docs

Across these docs you'll see Nexus Tip callouts like the ones on this page. Each shows how to do the task on that page with the AI layer instead of by hand — they're optional shortcuts. When you spot one, copy the suggested prompt into the panel or adapt it to your wording.