Email Tickets Dashboard
The Email Tickets Dashboard provides comprehensive insights into email ticket performance and status. It allows you to monitor various metrics and track trends over time to optimize email support operations effectively.
Email tickets Reports
- Email Ticket Status split by day: This report displays the status of email tickets over different days, allowing you to track changes in ticket statuses over time.
- Email Ticket Statuses: This report provides an overview of the current status of email tickets, enabling you to quickly identify the distribution of ticket statuses.
- Average FRT for Email Tickets by day: This report calculates the average First Response Time (FRT) for email tickets on each day, helping you assess the efficiency of response times over time.
- Average Email Ticket Handling Time by day: This report calculates the average handling time for email tickets on each day, providing insights into the efficiency of ticket resolution processes over time.
- Average Email Ticket Response Time by day: This report calculates the average response duration for email tickets on each day, allowing you to evaluate the timeliness of responses over time.
- Email Ticket FRT SLA Split: This report splits email tickets based on compliance with the First Response Time (FRT) Service Level Agreement (SLA), helping you identify areas where SLAs are met or missed.
- Email Ticket Resolution SLA Split: This report splits email tickets based on compliance with the Resolution Time SLA, allowing you to evaluate the effectiveness of resolution processes against SLA targets.