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Question node

Use the Question node to ask users for any kind of input—names, dates, preferences, or other details you need during a conversation.

This node is available for voice bots also.

You can also collect PCI-sensitive information—such as card number, CVV, PIN, or expiry date—across all supported channels. When you select a PCI input type, the platform automatically encrypts the data and applies strict logging restrictions. The information is securely stored and never retained in logs or databases.

Asking general question using Question node​

To ask a question,

  1. In Input type, choose Question.
  2. In Bot asks, enter what the AI agent should ask.
    You can also add multiple variations using Add multiple text for randomizing. Your agent will randomly pick one to keep the conversation natural.
    To dynamically fetch question from a variable, use the Fetch from option and choose the variable that contains the question text.
{
  "type": "text",
  "value": "What is your query?"
}

Collecting PCI Details using Question node​

If you're collecting PCI-sensitive information (like card number, CVV, or expiry), select a PCI input type. When you do, you will see additional settings.

  • In Input type, choose Question to ask the user for any information.
  • In Bot asks, enter what the AI agent should ask. You can also add multiple variations using Add multiple text for randomizing. Your agent will randomly pick one to keep the conversation natural.
  • Validator message: Customize the message that appears if the input doesn’t meet validation rules.
  • Additional settings (PCI configuration): Use Additional Settings to define how PCI data is passed to your API.
    • Encoding type: Choose how the PCI input is encoded —Text, Hexadecimal, or Base64.
    • Card number format: Choose the format in which users are expected to enter the card number. This helps validate and correctly capture card data.
      • XXXXXXX XXXXXX
      • XXXX-XXXX-XXXX-XXXX
      • XXXX XXXX XXXX XXXX