Email node
Email node captures and validates a user’s email address during a conversation. Use this node when the AI-agent needs contact information for follow-ups, registrations, or verifications.
The built-in validator checks if the email format is correct ([email protected]) before proceeding to the next step. If the user provides an incorrectly formatted email, the AI-agent prompts them to re-enter it, ensuring the information collected is accurate and usable.
Supported input types
| Input Type | User Input | Accepted/Not Accepted as a valid email address | Email address processed by the platform |
|---|---|---|---|
| number@valid email domain | [email protected] | Not Accepted | - |
| Text @valid email domain | [email protected] | Not Accepted | - |
| nothing@valid email domain | @gmail.com | Not Accepted | - |
| Sentence (validator works on other languages too) | My email is [email protected] | Accepted | [email protected] |
Use cases
- Customer support: Could you provide an email where we can send further assistance details?
- Order confirmation: Please enter your email to receive a confirmation of your order.
- Verification: Please provide an email for verification before accessing sensitive account information.
Confugure Email node
To configure Email node, follow these steps:
-
Drag and drop the Email node in the flow editor.
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Enter a message to capture the email ID of the user.
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In If validation fails field, enter the message to be displayed when the user enters an invalid response and store the user response in a variable.
Refer to the following GIF to see how the email node works:
