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Test flows

You need to test the flow to ensure that the AI-agent functions as expected and delivers a seamless user experience. Testing process helps to identify any bugs, errors, or unexpected behavior in the AI-agent's responses or interactions. It also validates that the designed conversation flows work as intended and ensures that the AI-agent guides users through the conversation.

You can test flows by using the following options based on your requirements:

  1. Test current flow
  2. Test flow via URL
  3. Test flow via bot script

Test current flow​

When there are multiple flows, there is no need to test the entire AI-agent. When there is a change in a specific flow, you can only test the flow that you are modifying/modified.

To test the current flow, follow these steps:

  1. Go to Automation > Build.

  2. Click the Preview button next to the desired flow.

  • The flow will be triggered in the Preview section, where you can preview and test its functionality and interactions.

  1. You can also go to the respective flow, click on the below-highlighted option, and select Preview Current flow.

Test AI-agent flow via URL​

To test a flow via URL, you can use the flow slug, which is a combination of the flow name and auto-generated characters. The format for a flow slug is /flow-name_{auto-generated characters}.

To trigger a specific flow when there are multiple flows in the AI-agent, append the flow slug at the end of the flow path URL. This method allows you to directly access and test the desired flow within the AI-agent's environment.

To test the AI-agent via URL, follow the given steps:

  1. Go to Automation > Build > Flows.

  2. Choose your preferred flow from the Flows drop-down.

  3. Copy the flow path from the URL after flow/.

  4. Click Preview and then click on the below highlighted icon.

  • The AI-agent will open in a new tab.

  1. In the address bar, append ?ym.triggerJourney=flow path. Example: https://cloud.yellow.ai/liveBot/x1635319612954?ym.triggerJourney=feedbackflow_wwgpfq

note
  • Use ? to append right after the base URL of the AI-agent. Example: https://cloud.yellow.ai/liveBot/x1635319612954?ym.triggerJourney=feedback
  • Use & if you want to append it after a variable. Example: https://cloud.yellow.ai/liveBot/x1635319612954?region=&ym.triggerJourney=feedback
  • Ensure that you clear the browser cache before you preview the AI-agent. It is recommended to use Incognito mode or Private window to preview flows.

Test AI-agent flow via botscript​

You can trigger a specific flow by using the flow slug in the AI-agent script. This allows you to trigger a specific flow when users access the AI-agent from a particular page on the website.

To test AI-agent flow using botscript, follow these steps:

  1. Copy the flow slug of the desired flow, as explained in the Test AI-agent flow via URL section.
  2. Copy the botscript. For more information on how to copy the botscript, click here.
  3. In window.ymConfig, pass the triggerJourney parameter and specify the path of the copied flow.
<script type="text/javascript">
window.ymConfig = {"bot":"x1657623696077","host":"https://cloud.yellow.ai",
           triggerJourney: 'your journey slug',
           "payload": {
                    // Add your payload
            },};
(function() {
    var w = window,
        ic = w.YellowMessenger;
    if ("function" === typeof ic) ic("reattach_activator"), ic("update", ymConfig);
    else {
        var d = document,
            i = function() {
                i.c(arguments)
            };

        function l() {
            var e = d.createElement("script");
            e.type = "text/javascript", e.async = !0, e.src = "https://cdn.yellowmessenger.com/plugin/widget-v2/latest/dist/main.min.js";
            var t = d.getElementsByTagName("script")[0];
            t.parentNode.insertBefore(e, t)
        }
        i.q = [], i.c = function(e) {
            i.q.push(e)
        }, w.YellowMessenger = i, w.attachEvent ? w.attachEvent("onload", l) : w.addEventListener("load", l, !1)
    }
})(); 
</script>
  1. Paste the code in the body of your website to preview the flow accordingly.