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Notifications Settings

The Notifications section in Engage allows you to configure how your bot sends updates, reports, and alerts. These settings enhance visibility and control over outbound communications, ensuring your team stays informed in real time.

You can manage the following settings under Engage > Notifications:

1. API engine​

The API Engine enables the Notification API for your bot.

To enable notification API:

  1. Go to Settings > Engage > Notifications > API Engine.
  2. Toggle Enable notification API engine.
  3. Click Confirm.

Once enabled, your bot can send notifications via the Notification API.

2. API Reports​

The API Reports setting allows you to receive periodic CSV reports of Notification API activity. Reports are automatically delivered to your chosen recipients.

To configure API reports:

  1. Go to Settings > Engage > Notifications > API Reports.

  2. Under Send notification API reports to, enter one or more email addresses.

    • Press Enter after each email to add multiple recipients.

  3. Select the time period for the reports:

    • Start time
    • End time

  4. (Optional) Enable WhatsApp v1 Notification API Reports if applicable.

  5. Click Confirm.

Reports will be sent automatically to the specified email addresses within the defined time window.

3. Postback URL​

The Postback URL setting allows you to receive real-time delivery status updates and payloads from Yellow.ai.

To configure Postback URL:

  1. Go to Settings > Engage > Notifications > Postback URL.

  2. Enable the toggle button to activate Postback delivery.

  3. Enter the Postback URL where updates should be sent.

  4. (Optional) Add headers if your webhook requires authentication:

    • Enter a key.
    • Enter its corresponding value.

  5. Click Confirm to save the configuration.

Delivery status updates (for Notification APIs) will now be sent automatically to your webhook.

4. Campaign Alerts​

Campaign Alerts keep your team informed about critical issues with campaign execution and template statuses.

  • Alerts are sent to the template creator in case of critical template issues.
  • Alerts are sent to the campaign creator if a campaign fails due to template disablement.

To configure campaign alerts:

  1. Go to Settings > Engage > Notifications > Campaign Alerts.
  2. Enable the Campaign alerts toggle.
  3. Select up to 10 email IDs to receive campaign alerts.
  4. Save your preferences.

You will now receive email notifications for critical campaign and template statuses.

5. WhatsApp API Preferences (MM Lite or Meta Cloud)​

This setting lets you define the default API (MM Lite or Meta Cloud) for sending WhatsApp notifications via Flows, Campaigns, and the Notification API.

The MM Lite API uses Meta’s predictive delivery system to increase engagement by sending messages when users are most likely to respond. The global setting allows you to define how message delivery should work across all campaigns in your account.

To set up WhatsApp API preference:

  1. Go to Settings > Engage > Notifications > WhatsApp API Preferences.

  2. For each campaign type (Outbound Campaigns, Flows, Notification API), choose one of the following from the dropdown:

    • MM Lite – Optimized delivery using Meta’s predictive system.
    • Meta Cloud – Instant delivery via Meta Cloud API.

  3. Click Confirm to save your selections.

Your chosen API will be applied by default. You can override it when creating individual campaigns.