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Jan-March Q1 Releases

Major Release Highlights​

REVOLUTIONARY

AI Copilot

Intelligent assistant for building, testing, and debugging AI agents with transparency

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ENHANCEMENT

Agent Development

Advanced tools for faster, more efficient agent creation and management

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Introducing AI Copilot: Revolutionary Agent Development​

MAJOR

Agent AI Copilot transforms how you build smarter, more reliable AI agents. Designed to simplify building, testing, and debugging LLM-powered AI agents with complete transparency and control.

Core Mission:

  • Make AI agent development faster and easier
  • Provide complete transparency in agent behavior
  • Streamline workflows and reduce iteration time
  • Centralize configuration management

Developer Impact:

  • 70% faster debugging process
  • 85% reduction in iteration time
  • 90% more transparent agent behavior
  • Unified development workflow

Development Challenges Solved​

Understanding Agent Behavior Made Clear​

Before AI Copilot - The Mystery:

  • Why did the AI respond a certain way?
  • Why did it select a specific tool (KnowledgeBase, small talk, workflow)?
  • What's the current conversation status and goal?

Now with AI Copilot - Complete Transparency:

  • Real-time Reasoning: See the logic behind every agent response
  • Tool Selection Insights: Understand why specific tools were chosen
  • Status Tracking: Live conversation status and goal monitoring
  • Step-by-step Analysis: Full visibility into agent decision-making

Complete AI Copilot Guide

Introducing Generic OAuth Integration​

NEW

We've added Generic OAuth Integration to the Yellow.ai platform to enable secure authentication with multiple providers, including Google, Microsoft, Amazon, and Apple.

  • Seamless Connectivity – Easily connect Yellow.ai with various OAuth providers.
  • Industry-Standard Security – Utilizes OAuth protocols to ensure secure authentication.
  • Simplified User Login – Generates OAuth URLs that redirect users to their chosen provider’s login page.

Learn more here.

Salesforce Messaging Integration​

NEW

We have introduced Salesforce Messaging Integration in the Yellow.ai platform to enable live agent support for real-time query resolution.

  • Instant Agent Handoff – Connect users directly with live agents within the chatbot interface.
  • Personalized Support – Ensure tailored interactions for enhanced customer experience.
  • Seamless Integration – Unified communication between AI and human agents for smooth issue resolution.

Learn more here.

Analyze Enhancements​

CRA Table Updates for Deeper Resolution and Sentiment Analysis​

ENHANCEMENT

We've introduced two new columns in the CRA Table, now available under Data Explorer > Contained Resolution Analysis. These enhancements offer a more comprehensive view of customer interactions, enabling better decision-making and improved support strategies.

Powered by our advanced LLM module, these additions provide:

  • Resolution Status Reasoning – Gain detailed insights into the rationale behind resolution outcomes.
  • User Sentiment Reasoning – Understand user sentiment with clear, contextual explanations.

Learn more here.

Introduced Conversation Analysis in Topics​

ENHANCEMENT

We've simplified how you access and analyze conversation details by consolidating key insights into a single, intuitive interface.

You can now see a comprehensive list of all conversations of a topic using View Conversations and use advanced filters and Search option to easily find relevant interactions.

You can also access detailed Conversation Logs and AI Insights which provide the following details.

  • Unique ID (UID) for easy tracking
  • User query handling status (agent/bot)
  • Resolution status and reasoning
  • User sentiment and reasoning
  • Debug logs for troubleshooting

Learn more here.

Add Comments to Conversation Logs​

ENHANCEMENT

We've introduced a Comments feature within conversation logs to enhance team collaboration and streamline workflow management. With this update, teams can create, manage, and resolve tasks by adding and replying to comments directly within the conversation log.

✅ For Customer Teams:

  • Add comments to specific messages to highlight concerns or issues.
  • Filter and track open or resolved comments.
  • Collaborate with other teams by replying to comments.

✅ For Delivery/Support Teams:

  • View and manage open or resolved comments.
  • Filter comments by status to prioritize tasks.
  • Respond and mark comments as resolved for efficient workflows.

✅ For Bot Developers:

  • Review comments to address specific issues.
  • Provide updates or clarifications through replies.
  • Mark comments as resolved once addressed.

Learn more

Auto-Flagged Chats for Better Tracking​

ENHANCEMENT

Chats with comments are now auto-flagged, allowing teams to easily filter and track conversations that require attention. This ensures quicker follow-ups and more efficient collaboration.

AI-Generated Article Suggestions for Next-Level Knowledge Management​

ENHANCEMENT

We've introduced AI-generated article suggestions to help maintain an up-to-date knowledge base while reducing manual effort. This feature enables the AI Agent to analyze customer interactions, identify recurring topics, and recommend relevant articles—enhancing automation and improving response efficiency.

Key Enhancements:​

✅ Topic-Centric Organization – Articles are aligned with identified topics for clarity and accuracy.
✅ Prominent Topic Display – Each suggestion clearly displays the associated topic for easy reference.
✅ Seamless Knowledge Base Updates – Suggested articles can be reviewed, refined, and published directly, streamlining knowledge management.

Learn more about AI Generated Articles

Expanded Access for Analyze: Now Available to Insights Admins​

ENHANCEMENT

In addition to Super Admins and Admins, Insights Admins can now access Analyze module.

Learn how to use

Insights Updates​

Enhanced User Experience in Insights​

ENHANCEMENT

We've implemented several UX improvements to provide a smoother, more intuitive experience for accessing and analyzing chat data and insights within Insights.

  • Simplified Chat Access:

    • Opening a chat URL under Chat Transcripts > Data Explorer now redirects to the cloud platform instead of the app UI.
    • Conversation logs are now more accessible—chats open on the right side instead of a new page, making it easier to read and navigate.

  • Improved Table Join Experience:

Quick Actions​