Chat agent activity report
Learn how to generate Chat agent activity report here.
info
- Only an admin can download the reports.
- The agent activity report does not track the time spent in the Offline status.
- If an agent's connection drops while in a status like Available, Busy, or Away (e.g. due to a screen lock or network interruption), they'll briefly show as Offline until reconnected — since Offline time isn't tracked in this report, this can appear as a gap or a status split into multiple records.
| Sno | Field | Description |
|---|---|---|
| 1 | Name | Name of the agent |
| 2 | Start time | The starting time of the corresponding status |
| 3 | End time | The ending time of the corresponding status |
| 4 | Agent ID | UID for agents (for internal purposes) |
| 5 | Active Type | Agent status - Available, Away, Busy |
| 6 | Duration | The total duration the agent remained in the corresponding status |