May 2023
Studio
| New features | Description |
|---|---|
| Simplify the process of designing customer interactions with Dynamic chat node | Just input the desired tasks into the node, and it will automatically engage in the corresponding conversation with customers, eliminating the need to create separate flows and nodes for each interaction. This feature is activated upon request. |
| Seamless bot creation in minutes with Zero Setup | You can now effortlessly generate a bot by just providing your website link and supporting files. This bot will be able to handle address customer queries. Learn more |
User 360 + Studio
| New features | Description |
|---|---|
| Nudge userIds with User idenitfication flow | The flow identifies bot users before starting a conversation by capturing their unique identifier (userId) at the beginning. This is crucial for a personalized and engaging user experience. |
Integrations
| New features | Description |
|---|---|
| Introducing Google Playstore integration | Yellow.ai integrates with Google Play Store, enabling agents to effectively address and respond to user reviews received for their apps. |
Channels
| New features | Description |
|---|---|
| Introducing Apple Buisiness Chat | Apple Business Chat in yellow.ai allows seamless customer interactions. Users can acknowledge order confirmations via text, while agents can send useful images. The bot provides helpful videos and order receipt files, making it easier for users to respond with Quick Reply. Learn more |
| Introducing Facebook workplace | Yellow.ai facilitates the Facebook Workplace channel, offering employees the ability to apply for leave, receive feedback from managers, request device changes, check Jira ticket statuses, and access onboarding guides. This powerful collaboration platform simplifies administrative tasks, enhances communication, and promotes productivity within organizations. Learn more |
| Effortless communication with speech-to-text (STT) in the Chat Widget | Speech-to-Text (STT) in the Chat Widget converts spoken words into text, enabling the chatbot to understand user queries and respond accordingly. STT saves time by eliminating the need for typing and improves intent interpretation compared to text-based messages. Learn more |
| Enhancements | Description |
|---|---|
| Enhance user experience with auto language adaptation | The chat widget can now dynamically adjust text based on the user's language preference, supporting multiple languages for placeholder texts, tooltips, and time stamps. Learn more |
| Tailor the bot's appearance | Customize the way the chat widget looks using the widget panel. Learn more |
| Curate the bot's debut with Initial state | Define the chatbot's appearance for new users. Learn more |
| Elevate user experience through interactive summary cards | The chat widget has summary cards that deliver precise information, feedback options (👍 and 👎), and reference links. These visually appealing cards enrich the user experience by presenting relevant information in a concise format, covering product details, user inquiries, and interaction information. Learn more |
| Notification sounds for bot and user messages | The chat widget alerts users with sound notifications for new messages from bots or agents. Customize your experience by enabling or disabling message sounds in the Settings section. Learn more |
| Send descriptive messages in one go using multiline input | Enable Multi-line input to enter text in multiple lines. Once enabled, pressing the enter key will move the cursor to the next line instead of sending the message. Learn more |
Insights
| Enhancements | Description |
|---|---|
| Introduced two new access control roles | 1. Insights (Analytics) - This role can access all standard analytics, monitor bot health, track user journeys and goals. 2. Insights (Admin) - This role will have access to all available data and analytics. Learn more |
| Unlock powerful data insights with Data explorer advanced analytics | Perform arithmetic operations on aggregated columns with Formula Columns and customize report structure through Pivot Tables. Learn more |
| Export User 360 data to a third-Party system for enhanced data utilization | You can export user 360 data on to external system via data ops. Learn more |
| New playstore filter to filter insights data | You can filter insights data for the play store channel via Insights > Overview > All channels. |
| Refine insights with Play Store filter | You can find knowledgebase analytics on Data Explorer> Default tables. Learn more |
Inbox
| Enhancements | Description |
|---|---|
| Streamline field access | You can easily rearrange essential 5-7 custom fields on the Settings page. By positioning them at the top of the list on the My Chats page, agents gain quick access and eliminate the need to scroll through irrelevant fields. Learn more |
| Unlock valuable insights on Knowledgebase data | Access and analyze your knowledge base data effortlessly through the Data Explorer. Uncover valuable insights and make informed decisions based on your knowledge base analytics. Learn more |
| Enhanced performance and scalability | Latest update targets reported performance issues on the MyChats Page. The speed and responisiveness have been inproved. |
| Enhanced communication control | Agents are restricted from directly responding to customers, allowing only internal notes. Learn more |
Inbox + Mobile (Partner app)
| Enhancements | Description |
|---|---|
| Support to view Whatsapp list messages | Users can view Whatsapp list messages within the app. |
| Image and text display for WhatsApp messages | Users can easily view both the image and accompanying text as a single, unified message within the app. |
| Reference message display enhancement | Similar to regular WhatsApp, agents can now view the message to which the customer replied, enabling more effective and meaningful conversations. |
| Send approved templates | You can now send pre-approved templates after the 24-hour window of active conversation ends. This enables continued communication and compliance with WhatsApp policies. |