March 2023

Subscription

Enhancement	Description
Introducing Freemium Model for maximum impact	Discover the potential of our platform with our freemium plan, which offers limited features for free. Upgrade to our premium version for full access to boost your productivity. Learn more

Studio

Enhancement	Description
JSON support for syncDB node	The Sync Database node now supports both CSV and JSON files, allowing you to synchronise bot tables with external databases automatically and regularly. You just need to create and add an API that pulls the bulk data, the node can then perform all necessary actions seamlessly. Learn more

Integrations

Enhancement	Description
Smart query handling with OpenAI GPT-3 integration	You can connect your free trial or paid OpenAI account just like any other third-party tool. Once connected, the node can receive user chat queries as input and use the OpenAI model to generate the best possible responses. Learn more

Insights

Enhancement	Description
Seamlessly store call recordings in your preferred Cloud Storage (Amazon S3/ Azure Blob/ SFTP)	With this feature, our system provides an automated and customisable way to transfer call recordings in .wav format to your preferred cloud storage (Amazon S3, Azure Blob, SFTP) just once or on a daily, weekly, monthly, or quarterly basis to suit your needs. Learn more
Schedule Standard reports for automated delivery	Now, you can now streamline your reporting process by scheduling to export raw reports available on the Overview, Metrics, and Funnels pages as email alerts. Learn more

Apps (Widget + Mobile)

Enhancement	Description
Web widget enhancements	Text-to-Speech support in chat widget. Option to enable Bot notification sound to intimate users when there is a new message. Notification Badges to indicate unread messages. Learn more. Real-time status updates in the chatbot related to agent/user connection, tickets and more. Added chat seperator Learn more
Inbox SDK and Partner app	Unsupported Widget addition. SSO Redirection URL changes for Apple Login. Overview section revamped to provide updated metrics and better transition and filters, tooltip in analytics, show online visitor message and live queue.

Inbox

Enhancement	Description
Email search v2	Searching email tickets is a lot easier with our enhanced search feature. You can now search for email tickets using email body, subject line, ticket ID, contact email ID and custom fields. Learn more
Ticketing inactivity & autoclose	Enable this setting to automatically identify tickets where the customers are inactive and close them in order to save agents time and avoid manual interference. Additionally for a better experience, you can also send reminders to notify customers about the open ticket. Learn more
KB sitemap	All your knowledge base articles are now crawled & indexed on search engines through sitemaps.