Outbound notification node
Outbound notification node allows you to send notifications during a bot conversation via SMS, Email, Whatsapp and Voice. For more information on how to setup outbound campaigns, click here.
You can use this node when you want to send important messages, updates to users, promotional messages, or campaign-related content (for example, discounts, new product launches) via SMS, Email, WhatsApp, or Voice.
Use case
- Order confirmation: When a user has placed an order, the bot uses the Outbound notification node to send an SMS or WhatsApp message with the order details
- Shipping updates: Once the order is shipped, the bot sends an email or voice notification with the shipping details and tracking information.
- Promotional campaigns: You can use this node to send WhatsApp or Email campaigns promoting discounts, special offers, or new products.
Configure Outbound notification node
Prerequisites
- Ensure that an email template is created.
- The communication channels (SMS, Email, WhatsApp, etc.) must be properly set up for the Outbound Notification node to work.
Steps to configure outbound notifications
To configure Outbound notification node, follow these steps:
Drag and drop the Outbound notification node in the flow editor.
Enter the following options:
- Type: Select the type of communication you want to send (SMS, Email, WhatsApp, or Voice). For this scenario, choose Email.
- Sender: Choose the sender ID from which the email will be sent.
- To: Select the variable holding the user’s email address.
<img src="https://imgur.com/YivlZUa.png" alt="drawing" width="80%"/> - CC: Choose recipients for CC (Carbon Copy) if needed.
- BCC: Choose recipients for BCC (Blind Carbon Copy) if needed.
- Select template: Pick a template to use for your communication.
Additional channel configurations:
When configuring the WhatsApp communication channel in the Outbound Notification node, the following options are available:
| Option | Description |
|---|---|
| Sender | Choose the sender ID that will be used to send the WhatsApp message. |
| To | Select the appropriate variable containing the recipient's details, such as their phone number. |
| Select template | Select a template to use for your communication. |
When you select SMS type, the following options are displayed:
| Option | Description |
|---|---|
| Profile | Select the sender ID for the SMS notification. This is applicable only for SMS notifications sent within India. |
| To | Choose the variable containing the recipient's details, such as the SMS phone number.. |
| Select template | Select the template that you have created for sending the SMS. |
When you select Voice type, the following options are displayed:
| Option | Description |
|---|---|
| Sender | Choose the sender ID from which you want to send the voice communication. |
| To | Select the variable containing the recipient details, such as the SMS phone number or email address. |
| Text type | Select Text or SSML (Speech Synthesis Markup Language) from the dropdown. |
| Text | Enter the text content that will be converted into speech. |
| TTS Engine | Select the Text-to-Speech engine, such as Microsoft Azure, Google Wavenet, or Amazon Polly from the drop-down. |
| Language | Enter the language for the voice communication. |
| Voice ID | Input the voice ID characters. You can add this for Microsoft if text_type = "text" and for Google if text_type = "text" and "SSML". |
| Speed | This value defines how fast the bot must converse. This value can be 0.9 - 1.5 for the bot to soundly humanly. You can add this for Microsoft if text_type = "text" and for Google if text_type = "text" and "SSML". |
| Pitch | Pitch value can be any decimal value depending on the base of voice required, 0 is ideal. You can add this for Microsoft if text_type = "text" and for Google for text_type = "text" and "SSML". |
| Capture DTMF length | Enable this option if the DTMF is to be collected on the specific node. |
| DTMF digital length | Enter the length of characters to be captured. Example: For an Indian phone number, it is 10. |
Refer to the following GIF to see how the outbound notification works:
Configrure Outbound notification node for WhatsApp notification
You can use the Outbound notification node to send WhatsApp template messages to end users as part of a flow.
Prerequisites
Before using this node, ensure the following requirements are met:
A WhatsApp template message must be approved by Meta (Facebook). Learn how to create and submit templates: Create WhatsApp Templates →
Your bot must be connected to a WhatsApp Infrastructure. Without this, the WhatsApp option will not be available in the node.
Steps to configure
Drag and drop the Outbound notification node in your flow.
Set the Notification type to
WhatsApp.Select the sender: Choose the bot’s connected WhatsApp phone number.
- Ensure it matches the one registered in your WhatsApp Infra.
Specify the recipient (
To):- Use a flow variable that stores the user’s phone number.
- This allows dynamic delivery to individual users.
Choose a template:
- Select an approved WhatsApp template from the dropdown. Only templates associated with the connected WhatsApp sender will appear.
Configure template parameters:
Dynamic fields (e.g., name, date, order ID) can be mapped using:
- Flow variables (created in the same flow).
- Global variables (reusable across flows).
Ensure all required parameters are filled.
Save and publish the flow.
When the flow reaches this node, the WhatsApp template will be sent automatically to the user, using the values from the current session.
All parameters in the template must be mapped. Missing parameters will cause the message to fail silently (it won’t be sent).
Always choose the correct sender number from your connected WhatsApp numbers.
If a user's phone number is available in the flow (for example, collected during onboarding), it can be used as the recipient.