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Outbound notification node

Outbound notification node allows you to send notifications during a bot conversation via SMS, Email, Whatsapp and Voice. For more information on how to setup outbound campaigns, click here.

You can use this node when you want to send important messages, updates to users, promotional messages, or campaign-related content (for example, discounts, new product launches) via SMS, Email, WhatsApp, or Voice.

Use case

  • Order confirmation: When a user has placed an order, the bot uses the Outbound notification node to send an SMS or WhatsApp message with the order details
  • Shipping updates: Once the order is shipped, the bot sends an email or voice notification with the shipping details and tracking information.
  • Promotional campaigns: You can use this node to send WhatsApp or Email campaigns promoting discounts, special offers, or new products.

Configure Outbound notification node

Prerequisites

  • Ensure that an email template is created.
  • The communication channels (SMS, Email, WhatsApp, etc.) must be properly set up for the Outbound Notification node to work.

To configure Outbound notification node, follow these steps:

  1. Drag and drop the Outbound notification node in the flow editor.

  2. Enter the following options:

    • Type: Select the type of communication you want to send (SMS, Email, WhatsApp, or Voice). For this scenario, choose Email.
    • Sender: Choose the sender ID from which the email will be sent.
    • To: Select the variable holding the user’s email address.
      <img src="https://imgur.com/YivlZUa.png" alt="drawing" width="80%"/>
    • CC: Choose recipients for CC (Carbon Copy) if needed.
    • BCC: Choose recipients for BCC (Blind Carbon Copy) if needed.
    • Select template: Pick a template to use for your communication.

Additional channel configurations:

When configuring the WhatsApp communication channel in the Outbound Notification node, the following options are available:

OptionDescription
SenderChoose the sender ID that will be used to send the WhatsApp message.
ToSelect the appropriate variable containing the recipient's details, such as their phone number.
Select templateSelect a template to use for your communication.

When you select SMS type, the following options are displayed:

OptionDescription
ProfileSelect the sender ID for the SMS notification. This is applicable only for SMS notifications sent within India.
ToChoose the variable containing the recipient's details, such as the SMS phone number..
Select templateSelect the template that you have created for sending the SMS.

When you select Voice type, the following options are displayed:

OptionDescription
SenderChoose the sender ID from which you want to send the voice communication.
ToSelect the variable containing the recipient details, such as the SMS phone number or email address.
Text typeSelect Text or SSML (Speech Synthesis Markup Language) from the dropdown.
TextEnter the text content that will be converted into speech.
TTS EngineSelect the Text-to-Speech engine, such as Microsoft Azure, Google Wavenet, or Amazon Polly from the drop-down.
LanguageEnter the language for the voice communication.
Voice IDInput the voice ID characters. You can add this for Microsoft if text_type = "text" and for Google if text_type = "text" and "SSML".
SpeedThis value defines how fast the bot must converse. This value can be 0.9 - 1.5 for the bot to soundly humanly. You can add this for Microsoft if text_type = "text" and for Google if text_type = "text" and "SSML".
PitchPitch value can be any decimal value depending on the base of voice required, 0 is ideal. You can add this for Microsoft if text_type = "text" and for Google for text_type = "text" and "SSML".
Capture DTMF lengthEnable this option if the DTMF is to be collected on the specific node.
DTMF digital lengthEnter the length of characters to be captured. Example: For an Indian phone number, it is 10.

Refer to the following GIF to see how the outbound notification works: