Inbox access available to Inbox roles(Agent/Supervisor/Admin)

Based on the permission you want to provide, you can add Inbox Admin/Agent/Supervisor roles by following these steps.

Following features are available for Inbox Admin/Supervisor/Agent roles :

Module	Inbox Agent	Inbox Supervisor	Inbox Admin
Live chats
Chats assigned to the current agent	✔️	✔️	✔️
Chats raised in a particular group (with a Supervisor assigned to that group)	❌	✔️	✔️
Chats raised in all groups	❌	❌	✔️
All the Inbox Settings	❌	❌	✔️
Email tickets
Creating a manual ticket	✔️	✔️	✔️
Tickets assigned to the current agent	✔️	❌	✔️
Tickets raised in a particular group	✔️	❌	✔️
Tickets raised in all groups	❌	❌	✔️
Knowledge Base
Reading articles [Published]	✔️	✔️	✔️
Create, Edit & Delete articles	❌	✔️	✔️
Publish, Unpublish articles	❌	✔️	✔️
Monitor & Analytics
Chats & tickets data assigned to current agents	✔️	✔️	✔️
Chats, Tickets & Agents data for a particular group	❌	✔️	✔️
All chats, tickets & agents performance data	❌	❌	✔️
Contacts
Create, Read, Update, and Delete contacts	❌	✔️	✔️