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Inbox access available to Inbox roles(Agent/Supervisor/Admin)

Based on the permission you want to provide, you can add Inbox Admin/Agent/Supervisor roles by following these steps.

Following features are available for Inbox Admin/Supervisor/Agent roles :

ModuleInbox AgentInbox SupervisorInbox Admin
Live chats
Chats assigned to the current agent✔️✔️✔️
Chats raised in a particular group
(with a Supervisor assigned to that group)
Chats raised in all groups✔️
All the Inbox Settings✔️
Email tickets
Creating a manual ticket✔️✔️✔️
Tickets assigned to the current agent✔️✔️
Tickets raised in a particular group✔️✔️
Tickets raised in all groups✔️
Knowledge Base
Reading articles [Published]✔️✔️✔️
Create, Edit & Delete articles✔️✔️
Publish, Unpublish articles✔️✔️
Monitor & Analytics
Chats & tickets data assigned to current agents✔️✔️✔️
Chats, Tickets & Agents data for a particular group✔️✔️
All chats, tickets & agents performance data✔️
Create, Read, Update, and Delete contacts✔️✔️