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Manage user data

Export user data​

You can download your entire user data or segment specific user data and use it wherever required. For example, you can update user details and import them again, and upload user data in a third-party system for your business use cases.

To download your entire user base, in All users, click Actions > Download all user data.

To download users in a particular segment, select the desired Segment > Actions > Download segment user data.

You will get a download link to your email.

Delete user records​

You can delete one or more users if required. However, you need to export their data as a backup before deleting.

Delete an individual user​

  1. Navigate to the user row and click on it to open user details page.

  2. Click Delete.

Delete multiple user records​

  1. On the User 360 home page, select each user that you want to delete using the respective check boxes

  2. Click Delete users.

note
  • You can also use this process to delete an individual user.
  • Known issue:
    • When you select all entries and click Delete, it will delete the users displayed on the first page only. Users on subsequent pages will not be affected.

Delete all user records​

Currently, there’s no direct way to delete all user records at once, as this option is restricted due to feature gating.

To enable the Delete all users option temporarily for three days, you need to submit a request to the platform team via DevRev. Once enabled, you will find the option under the Actions drop-down.

Delete user through API​

To delete user data using API, use DELETE user API.