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AI Knowledgebase Suggestions

AI knowledgebase suggestions are displayed for topics that have the Article Suggestion icon enabled.

Article Suggestion Icon

Clicking on the Article Suggestion icon reveals the following options and features:

1. AI-Generated article for the selected topic​

The AI-generated article is tailored to the selected topic. The topic name is prominently displayed at the top, ensuring clarity and easy identification of the article you are working on.

2. AI suggestions​

The AI system provides updates or improvements based on past conversations. These suggestions vary depending on the type of resolutions previously provided.

  • Add suggestions:

    • Click the Add button to incorporate AI suggestions into the Knowledgebase article.
    • The added suggestions will appear on the left-hand side of the interface.
      Add Suggestions
      Suggestions Display

  • Not relevant suggestions:

    • If a suggested article is not relevant, click Not Relevant to remove it.
    • The irrelevant suggestion will be deleted from the list. Mark Not Relevant

3. Edit section​

Each section of the AI-generated content can be customized to fit your specific requirements.

  • Add new information.
  • Remove irrelevant details.
  • Modify existing content to improve accuracy and clarity.
    Edit Section
    Editing Interface

4. Archive sections​

AI provides multiple suggestions for articles based on diverse conversations and resolution types.

  • After reviewing and adding these suggestions to your Knowledgebase, you can archive sections that are no longer needed.
    Archive Sections

5. Archive tab​

The Archive Tab contains all the article sections you have previously archived.

  • Add archived sections: Click Add to reinstate an archived section back into your Knowledgebase.
  • Delete archived sections: Click the Delete icon to permanently remove an archived section.

6. Save changes​

Once you have reviewed and made edits to the AI-generated articles, click Save Changes to store your updates.

  • This is a universal save button that ensures all changes on the Article Suggestion page are saved immediately. Saved articles will be available in your Knowledgebase.

Save Changes Button
Save Changes

Articles saved in the Knowledgebase will not appear on your website. However, they remain accessible within the Yellow.ai platform for future reference and bot usage.