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Support portal for cloud

Multilingual Support portal is a self serve medium to automate incoming support queries. With this, the live agents can focus on more important queries other frequent doubts from the end customer can be resolved through Support portal.

Sample support portal:

Support portal access​

  • Anybody can read the external articles that are Published and Live.
  • Inbox Agents can only read articles.
  • Admin, Inbox Admin & Inbox Supervisor can create, read, update and delete content in the support portal.

    Click here to configure Support portal settings.

Support portal features​

  • In addition to our AI agents, customers can create & publish support portal [External Knowledgebase] for their products & services. It is another medium to enhance the customer support experience by providing in-depth article explanations and offer better discoverability since support portal articles are indexed in search engines.
  • Customers can also create and maintain support portal for agents [Internal Knowledgebase] to train and onboard them faster and help them in need. It helps agents reduce the time taken to search for information spread across multiple systems and share it in the tickets they're handling.
  • The search functionalities in support portal are powered by in-house document cognition and related logic.

To configure Support portal, refer to Support portal settings.