Message view

Message view refers to how well the chatbot has been trained to understand and respond to user input in a conversational context. It is typically evaluated by testing the bot's ability to generate accurate and relevant responses to a set of input that it has not seen before.

To access this option, go to Analyze > Message view.

1. Filter messages

The Filters section lets you set the criteria based on which the utterances should be displayed.

• Date

  Utterances that fall under this date range will be displayed.

• Confidence range

  Confidence range is the % value based on the accuracy of the predicted Intent. Confidence score lies between 0 and 1. If the Confidence Range is 1, all the messages would be displayed, if it is .85, only the unidentified utterances would be displayed.

• Small talk

  Small talk responds to casual conversations with the users. Enable Hide out of domain to avoid displaying messages that doesn't mean anything.

  Once you have set the filters, click the Apply filter button at the bottom to apply the changes. To reset these filters, click the Reset filters button.