Small talk

Small talk adds a friendly touch to conversations with the AI-agent, making interactions feel more natural and engaging. It is particularly useful when users want to chat casually or discuss topics that the bot has not been specifically trained on.

Since users often prefer shorter sentences and enjoy casual chats, small talk helps bridge the gap between structured queries and relaxed conversation. You cannot disable this feature. If you want to disable this feature, you need to contact support.

Small talk cannot be disabled directly. If you need to disable, please contact support.

Examples of Small talk:

Greetings: "Hello!", "How are you?".
General questions: "What's the weather like?".
Personal queries: "What's your name?", "How old are you?".

You can use the following Small talk for your AI-agent:

Default platform small talk: Generates pre-configured responses to common queries.
Custom configured small talks: You can create personalized responses tailored to specific needs or preferences.

Default

The Default section in the Small talk includes pre-existing questions and responses such as "How are you?", "What is your name?", and "Tell me a joke".

Edit small talk responses

You can edit the responses and customize it to your AI-agent's personality or specific requirements, and these questions cannot be deleted.

Go to Automation > Train > Small talk.
Click on Edit icon coressponding to each response.
Edit the response and click Tick mark icon.

This will update the small talk.

Custom

The custom section allows you to add your preferred questions and responses.

Go to Custom > + Add new question.
Provide the following details and click Save.
- Question: Enter the actual question.
- Utterances: Enter the different ways in which the question can be asked.
- Response: Enter the AI-agent response.
Click Train intents to train the custom question.