Facebook Messenger Frequently Asked Questions
What can a user share on FBM chatbot?
- A simple text message
- An image in JPEG or PNG format
- A video, an audio or a sticker
- A GIF or an emoji
- An image in JPEG or PNG format
- A video, an audio or a sticker
- A GIF or an emoji
In what ways can a FBM chatbot respond?
- A simple text message
- An image in JPEG or PNG format
- A video or GIF
- Can attach files in PDF or docx format
- Can share card or card carousel
- Can trigger Quick reply buttons for users to click
- Via various message template
- An image in JPEG or PNG format
- A video or GIF
- Can attach files in PDF or docx format
- Can share card or card carousel
- Can trigger Quick reply buttons for users to click
- Via various message template
What is not possible with FBM chatbot today?
Cannot send notification before the user initiates the conversation.
What is a standard message?
One conversation is an exchange of messages within 24 hours between one user and the chatbot.
What is a one-time notification?
Notification is an outbound message (chatbot-initiated) sent by the chatbot to a particular Facebook Messenger user outside the 24-hour window if the user opts-in for the same.
What is a private reply?
When an FB user comments or makes a visitor post, the brand can privately reply to the user on the FBM in context with the user inquiry.
Is it possible to send marketing or promotional messages on FBM?
The promotional message can be sent as a standard message within a 24-hour window. To send promotional messages outside a 24-hour window, "sponsored messages" will be useful.
What is a message template?
A message template is a predefined message structure that is convenient to showcase products, receipts, and so on. To know more, click here
What is the pricing model of FBM chatbot?
Contact support for pricing information.
Can FBM chat bot support multiple languages?
Yes, the FBM chatbot can support multiple languages.
How to get onboarded to FBM chatbot and what are the prerequisites?
Refer this document
How to make users discover and start using your brand’s chatbot?
Some discovery points include:
* Drop the CTA to FBM chatbot on the brand’s webpage
* Sponsored ads to FBM chatbot CTA
* Organic posts to FBM chatbot CTA
* FB or Instagram posts having Messenger chatbot CTA
* Drop the CTA to FBM chatbot on the brand’s webpage
* Sponsored ads to FBM chatbot CTA
* Organic posts to FBM chatbot CTA
* FB or Instagram posts having Messenger chatbot CTA
What all are the potential use-cases of FBM chatbot?
Timely reminders on carts and payments, sales and support, and proactive suggestions are some good usecases.
Does the Facebook channel support WebView?
No, the Facebook channel does not support WebView.
How can we share a location on Facebook Messenger?
It is not possible to directly share a location in Facebook Messenger. However, there is an alternative approach you can take:
• Ask for City/Zip Code: Instead of sharing the location directly, you can prompt the user to provide their city, zip code, or any other relevant location information.
• Use Geolocation API: Once the user provides the location information, you can use the Geolocation API to retrieve the coordinates or specific details about that location.
• Ask for City/Zip Code: Instead of sharing the location directly, you can prompt the user to provide their city, zip code, or any other relevant location information.
• Use Geolocation API: Once the user provides the location information, you can use the Geolocation API to retrieve the coordinates or specific details about that location.
Is it possible to get the user’s mobile number in the WhatsApp channel?
Yes, to get the mobile number when a user is connected to the bot, you need to use a system variable called sender as shown below.
{{{sender}}}
Is it possible to get user details through payload in the Facebook Messenger bot?
Currently, you can retrieve the name and profile picture (if available) for Facebook users using the payload.