Voice bot overview (voice dashboard)

note

The voice bot overview on Insights will only be available for voice bots.

The voice bot overview dashboard is built on top of the CDR data and tracks valuable metrics in a more visual and intuitive manner for effective reporting. The Voice Overview Dashboard includes the following key metrics:

1. User traffic metrics such as calls and duration
2. Analysis of call statuses

Examples of insights you can derive from the dashboard:

• Retrieve the total number of calls received in the past week.
• Retrieve the average duration of calls for the previous 30 days.
• Retrieve the answering rate for the outbound campaign during the last quarter.

Voice dashboard on Insights

To view the voice dashboard, navigate to Insights > Voice dashboard.