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Flow to connect with an agent without asking for any information from the user

Follow the below steps to transfer the chat to an agent without asking for any information from the user:

  1. Name and Query are the mandatory fields to be passed into Raise ticket node. To create a flow that does not ask user for any of the information, create two global variables (click here to learn how) for storing names and queries with some dummy values (the dummy name and query won’t be displayed to the user, it will be displayed to the live agent).

  1. Create a simple flow and directly connect Raise ticket node to the start node.
  2. Pass the same variables in the Raise ticket action node.

  1. This flow can end with Ticket closed and Error connected to a Message node.