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How to contact Yellow.ai support

To report any issues or questions regarding the Yellow.ai product.

  1. Connect with a live agent using the Mia Support bot
  2. Raise a Support Ticket via email

Connecting with the support team​

1. Using the Mia Support bot​

To get quick answers to your queries:

  1. Visit https://help.yellow.ai/. You will find the Mia Support Chatbot at the bottom right corner.
  2. Interact with the bot by selecting the I have a concern option and entering your query.

  1. The bot will try to provide a response to your query. If the bot does not have an answer, you can opt to connect with a live agent.

2. Connecting with a Live Agent​

To directly connect with a live agent:

  1. Visit https://help.yellow.ai/. You will find the Mia Support Chatbot at the bottom right corner.
  2. Type Talk to live agent in the chatbot.
  3. Validate your identity by entering your name and email address. Verify your email by entering the OTP sent to your email.
  4. Select the bot for which you need assistance.
  5. A live agent will assist you with your query. If the issue cannot be resolved via chat, the agent will create a support ticket and provide you with a reference case number for tracking.

3. Raising a Support Ticket via Email​

You can raise a support ticket by emailing the support team at [email protected].

In your email, include the following details to help the support team debug and resolve your issue promptly:

  • Bot ID of the bot
  • Flow name
  • Steps to replicate the issue
  • Relevant screenshots