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Yellow.ai Platform Not Loading – Troubleshooting Guide

If you're unable to access the Yellow.ai platform, follow the steps below to identify and resolve the issue.

✅ Step 1: Perform Basic Troubleshooting​

Start with the following checks to rule out common browser or network-related issues.

1. Clear Browser Cache and Cookies​

  • Clear the cache and cookies from your browser settings.
  • Refresh and try reloading the Yellow.ai platform.

2. Open in Incognito or Private Mode​

  • Launch a private/incognito window in your browser.
  • Open the Yellow.ai platform URL and check if it loads successfully.

3. Try a Different Browser​

  • Use an alternate browser (e.g., Chrome, Firefox, Safari, Edge).
  • Observe if the platform loads in the new browser.

4. Switch Your Network​

  • Change your internet connection (e.g., from office Wi-Fi to mobile hotspot).
  • Attempt to access the platform again.

5. Check Firewall or Network Restrictions​

  • Contact your IT administrator.
  • Ensure that Yellow.ai IPs and domains are whitelisted in your firewall or proxy settings.

🛠️ Step 2: Still Not Working? Contact Yellow.ai Support​

If the issue persists after completing the steps above, please email [email protected] with the following details to help us investigate:

Basic Information

  • Bot ID: (You can find this in your platform settings or click here for help.)

  • Issue Start Time: When did you first notice the problem? (Include date and time.)

  • Scope of Impact: Is the issue affecting only you, or are other users experiencing it as well?

✅ Troubleshooting Checklist

StepTried? (Yes/No)Observations
Cleared cache and cookiesWhat happened after retrying?
Opened in incognito/private modeWas there any change in behavior?
Tried a different browserWhich browser? What was the result?
Switched to a different networkAny difference?
Confirmed Yellow.ai IPs are whitelistedHas your IT team reviewed this?

📎 Screenshots and Error Messages

  • If available, attach any screenshots or console error messages to your email.
  • These will help us diagnose the issue faster.