Difference between Viber and Viber for business
| *** | Viber | Viber for business |
|---|---|---|
| Target audience | Ideal for personal one-on-one interaction with the bot. | Ideal for business users to interact with larger audience. |
| Setup | Download the app and install on your mobile device. | Contact Yellow.ai support team with your business details for setup |
| Interaction | 1-1 messaging | Many-to-one messaging |
| Verification | No | Need approval from Viber business team. |
| Supported message types | Free text messaging Voice and video calls Multimedia sharing | Text Image Files |
| Campaign/Messages | Supports only promotional campaigns | Supports transactional, promotional, and conversational messages |
| Customer support | Yes | Yes |
| Live Agent support | Yes | Yes |
| Auto responses | Yes | Yes |
| Business Profiles | Personal profiles are used in the regular Viber app. | Businesses can create official business profiles on Viber for Business, providing a professional identity for customer communication. |
| API and Integrations | Does not support API or integrations designed for business purposes. | Supports APIs and integrations that businesses can use to integrate Viber into their customer communication systems. |
| Discoverability | Requires QRCode or Share with a friend option for users to discover and connect. | Offers a searchable feature, allowing users to find and connect with businesses more easily |
note
The information provided is based on general features, and the specifics may vary. It is recommended to check the latest documentation.