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Add a new formula column to the table

You can create new columns in tables (custom/default), by specifying formulas to derive their values.

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You can only apply Custom formulas after applying Summarization > Group-by operation.

Add a formula column​

To add a formula to a column, follow these simple steps:

  1. Click on the Actions dropdown menu and select Add formula column. image

  2. Enter a Name for the formula in the tab that appears.

  3. Add the required formula using entities like calculating values in a column, calculating values in a specific cell, adding integers or arithmetic operators.

    • To add a column, select Select column under table operations. The available columns in your summarized table will be listed on the right side. Click Add next to the column name.
    • To add a cell, select Select cell after choosing a column. All the available rows for the selected column will be displayed in the dropdown list. Select a value.
    • Complete the formula with numbers and operators +, -, *, /, ().
    • Click Next. image

  4. You can add multiple formula columns following the same steps measured above.

Edit/Delete formula column​

The summarized table will now have a new column with the calculated formula values. You can edit or delete this data as needed by clicking on the new column name.

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Save the report​

Click Save query to save this as a new report or add it to the existing one.

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Common formulas that can be applied on summarized tables​

  1. Ticket status percentage split (used to Summarize Chat tickets table by their ticket status count)
    New column: Status %
    Formula: Count / (Count, RTotal) * 100

  2. Journey retention rate (Used to summarize flows started count and group by flows - to see funnel of users from one flow to another)
    New column: Retention rate
    Formula: Count / (Count, R1) * 100

  3. Average session duration every month (Used to get count of unique Session IDs and sum of user response time for each message - grouped by month)
    New column: Average session duration
    Formula: SUM_SESSION_SUM / DISTINCT_SESSIONID

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