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Retrieving Session Data from the Data Explorer

This guide explains how to retrieve data from Insights > Data Explorer within the User Engagement Events table.

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User-session data for a specific date​

  1. Filter the Timestamp.
  2. Filter the Event as user-session.
  3. Click Apply to view the user-session data. This will display details such as User IDs, chat URLs, and session IDs.

Count User-Sessions​

  1. Click Summarize. Choose Summarize by count.
  2. Set Timestamp by day/week/month.

Access Agent-Session Data​

  1. Filter the Timestamp.
  2. Select the Event as agent-session.
  3. Set Session ID as not empty.

Calculate bot sessions​

To calculate bot sessions, subtract agent-sessions from total user-sessions:

Bot Sessions = Total Sessions (User-Sessions) - Agent-Sessions