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Resolving Template Sync Issues Between Meta and the App Platform

FAQ: Resolving Template Sync Issues Between Meta and the App Platform

Q1: Why aren't templates created in Meta syncing automatically to the app platform?

A: Templates created in Meta do not automatically sync to the app platform due to integration limitations. Manual entry is required to ensure templates are available for campaigns.

Q2: How do I manually add a template to the app platform?

A: To manually add a template, follow these steps:

  1. Create the Template in Meta:

    • Use your WhatsApp Business Account (WABA) access to create the template in Meta.

  2. Open the Engagement Module in the App Platform:

    • Go to the engagement module and select "Create Campaign."

  3. Set Up a Test Campaign:

    • Choose a test audience and segment.
    • Skip the sender’s field mapping option.

  4. Add the Template Manually:

    • When prompted to select a template, note that the Meta-created template will not appear.
    • Click "Add Template" to enter it manually.

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  5. Enter Template Details:

    • Template Name: Enter the name in lowercase (copy and paste from Meta).
    • Content: Copy and paste the content exactly as it appears in Meta, including all spacing.
    • Namespace: Obtain from Meta under the "Manage Template" options.
    • Parameters: Enter the number of parameters used in the template.
    • Media: Check if the template includes media and select the appropriate media type.
    • Quick Replies: Specify the number of Quick Reply (QR) buttons and choose between QR or Call to Action (CTA) buttons.
    • Language: Set the language according to the template (e.g., "en" for English, "hi" for Hindi).

Q3: What should I do if the manual addition of the template does not work?

A: If the manual addition fails:

  • Double-check all details for accuracy.
  • Verify that all required fields are filled correctly.
  • Contact our support team for further assistance.

Q4: Is there a way to automate or improve the sync process?

A4: Currently, automatic syncing is not available. Manual entry is necessary until improvements are made to the integration system. Watch for updates on potential enhancements to the sync process.