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Error page troubleshooting guide

If you encounters an error page while using the Yellow.ai platform, follow the troubleshooting steps provided to resolve the issue.

Prerequisites to resolve the error​

Ensure you have access to the Yellow.ai platform to follow the troubleshooting steps.

Troubleshooting steps​

Method 1: Clear cookies and site data​

Follow these steps to clear browser data and attempt resolving the issue:

  1. Open your browser's settings.
  2. Clear the cookies and site data.
  3. Re-login to the Yellow.ai platform and check if the issue persists.
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If the issue continues after clearing cookies, proceed to Method 2.

Method 2: Re-invite the agent/user to the platform​

If clearing cookies and site data does not resolve the issue, follow the steps below to re-invite the user to the platform:

  1. Click on the Settings icon (the gear icon located at the bottom left corner of the platform).

  2. Search for "Access control" in the search bar and click on the Access controls option.

  3. In the search bar, type the email address or name of the user facing the issue.

  4. Click on the below high-lighted option and select Delete.

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Make a note of the user’s current access controls before deletion to ensure the same permissions are given upon re-inviting.

  1. Once deleted, reload the screen and re-invite the same user again by clicking on the + Invite user button on the same page.

  2. Enter the user's email address and assign the access controls as noted or previously given. Then, click on the + Invite user button.

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  3. Once the invite is sent, ask the user to accept the invite and re-login to the Yellow.ai platform. This should resolve the error.