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Track user interaction with links in Chatbot components

You can monitor user interactions within the widget by tracking clicks on links within text messages (message-hyperlink-clicked), card buttons (card-cta-clicked), and banner buttons (banner-cta-clicked). When a user clicks on any of these components, an event is triggered, and the relevant information is stored in the Event column for analysis and insights.

To track link clicks in Chatbot components, follow these steps:

  1. Go to Insights > Data Explorer > User engagement events.

  2. Under Events table, you can view the user intearction (message-hyperlink-clicked, card-cta-clicked, and banner-cta-clicked).