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Live chat queue handling for chat widget

When all agents are engaged with incoming chat tickets, you can enable the queue position of users in the chat widget. For more information on how to enable the queue position, click here.

Enable the queue position of the user in chat widget​

To enable the queue position of the user, follow these steps:

  1. Navigate to Inbox > Setting > Queue handling.

  2. Enable the queue position display on the widget.

  3. Enter a custom message to display the queue position and click Save.

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  4. Go to Channels > Chat widget > Deploy > Experience on a website.

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  • The chat widget will now display the queue position for the user.

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