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Not receiving emails from Yellow.ai

If you're not receiving emails from the Yellow.ai platform, follow the steps below to identify and resolve the issue.

Step 1: Check if the Issue Is Isolated​

Determine whether the issue is specific to you or affecting others in your organization.

  • Ask colleagues if they are receiving Yellow.ai emails.
  • If only you are affected, proceed to the next steps.

Step 2: Check Your Spam or Junk Folder​

Emails may be incorrectly flagged by your email client.

  • Review your Spam, Junk, or Promotions folders.
  • If you find Yellow.ai emails there, mark them as Not Spam to prevent future filtering.

Step 3: Try a Different Network​

Some networks may restrict or block certain emails.

  • Switch from your work network to mobile data or home Wi-Fi.
  • Check if emails arrive when connected to a different network.

Step 4: Verify with Your IT or Security Team​

If the issue persists across networks, contact your IT or security team to confirm:

  • Whether firewall rules or email security filters are blocking messages from Yellow.ai.

  • If Yellow.ai’s email IP addresses are whitelisted.

    You can request the IP list by emailing [email protected].

Step 5: Contact Yellow.ai Support​

If none of the above steps resolve the issue, reach out to [email protected]. Include the following details to help us assist you faster:

  • Bot ID
  • Issue start time (approximate date/time when you stopped receiving emails)
  • Troubleshooting steps you've already tried

Tip: Keeping your IT team looped in while contacting support can speed up resolution, especially for email delivery issues involving firewalls or filters.