Retrieve a ticket

Fetches a single ticket by its ticket ID, scoped to the bot given in bot. The full ticket document is returned under ticket — the same shape as the objects in the search and view listings, with no field filtering applied. A ticket ID that doesn't exist on that bot returns 404; a ticket belonging to a different bot is not visible.

Path Parameters
id string — REQUIRED The ticket ID.

Query Parameters
bot string — REQUIRED The unique ID of the bot.

Responses
200 Ticket found. Schema — OPTIONAL ticket object — OPTIONAL
400 Missing ticket ID or bot. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
401 Missing/invalid API key. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
404 Ticket not found on this bot. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
429 Rate limit exceeded. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
500 Internal server error. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.