Update a ticket

Updates a ticket. Send exactly one intent per request: change status (solved/closed resolves, open reopens), add a comment, assign a category/group_id, reassign via assignedTo/assignee_id, set customFields, or replace tags. Reopening creates a new ticket linked to the old one and returns it along with previousTicketId.

Path Parameters
id string — REQUIRED The ticket ID.

Query Parameters
bot string — REQUIRED The unique ID of the bot.

Request Body — REQUIRED
status string solved or closed resolves; open reopens. Other values (e.g. pending) return 422.
comment object body string public boolean false posts an internal note; defaults to true (public reply).
category string Group/category code. Alias group_id.
assignedTo string Agent to reassign to. Alias assignee_id.
customFields object Key-value custom fields; unknown keys are rejected.
tags string[]

Responses
200 Ticket updated. For a reopen, the body also includes previousTicketId. Schema — OPTIONAL ticket object — OPTIONAL previousTicketId string — OPTIONAL
400 No updatable field found, tags not an array, or an invalid/unknown custom field. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
401 Missing/invalid API key. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
404 Ticket or agent not found (e.g. reassigning to an unknown agent). Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
422 Unsupported status transition — accepted values are solved/closed (resolve) and open (reopen). Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
429 Rate limit exceeded. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
500 Internal server error. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.