Agent chat concurrency

Returns every agent in the bot with their current live-chat load, overall concurrency limit, availability status, group membership, and profile details. Useful for determining chat-specific agent availability when agents have separate concurrency limits configured for chat vs. tickets. The agent roster and status use the same mechanism as the internal agent-availability API, so results always match what agents see in the dashboard.

Query Parameters
bot string — REQUIRED The unique ID of the bot.

Responses
200 Agent concurrency data returned. Schema — OPTIONAL agents object[] — OPTIONAL agentId string — OPTIONAL currentChatConcurrency integer — OPTIONAL Number of live-chat tickets currently assigned to the agent (ASSIGNED/WRAP-UP status). maxChatConcurrency integer — OPTIONAL The agent's overall concurrency limit. Not chat-specific — agents-service has no distinct chat-only limit today, so this is the same cap that applies across all ticket types. status string — OPTIONAL Possible values: [available, dnd, away, offline] Current availability status. groups string[] — OPTIONAL Group codes the agent belongs to. agentProfile object — OPTIONAL email string — OPTIONAL name string — OPTIONAL description string — OPTIONAL aliasname string — OPTIONAL languages string[] — OPTIONAL signature string — OPTIONAL
400 botId is required. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
401 Missing/invalid API key. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
429 Rate limit exceeded. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
500 Internal server error. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.