Mark a ticket missed

Marks a queued or open ticket as missed. The ticket must currently be in QUEUED or OPEN status — any other status (including already MISSED) returns 422. Requires an admin-tier role on the bot (agent-only API keys are rejected with 401), unlike the other Inbox Ticketing API endpoints.

Path Parameters
id string — REQUIRED The ticket ID.

Query Parameters
bot string — REQUIRED The unique ID of the bot.

Responses
200 Ticket marked missed; the updated ticket is returned. Schema — OPTIONAL ticket object — OPTIONAL
400 Missing ticket ID or bot. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
401 Missing/invalid API key, or the caller does not hold an admin-tier role on the bot. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
404 Ticket not found. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
422 Ticket is not in QUEUED or OPEN status, so it cannot be marked missed. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
429 Rate limit exceeded. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.
500 Internal server error. Schema — OPTIONAL error string — OPTIONAL Human-readable error message.